Hello Ebohme,

We will probably need logs to troubleshoot this issue further.  When you're available can you call our dedicated support queue at 877.459.7304 Ext. 4310039 and they will assist in getting a case registered and resolving the issue.

Thanks!

Hi, now i have other issue, i have a latitude 7480, the BIOS is updated 2.0

I installed Dell Security Tool (Latest Version), but the option Mobile Device not appears (The laptop is not part of a domain)

Hi Ebohme,

The Latitude 7480 by default ships with a TPM 2.0. The Mobile Device pairing option requires a TPM 1.2 to function properly. Dell has a utility that will allow you to swap from TPM 2.0 to TPM 1.2 via a firmware change. You can find the latest version of the utility here:

www.dell.com/.../driversdetails

if you desire to swap back to TPM 2.0, you will lose the ability to leverage a mobile device. the utility to swap back to TPM 2.0 is here:

www.dell.com/.../driversdetails

Let us know if you have further questions!