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whatever12345678
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January 7th, 2020 17:00
Installing Driver Doesn't Work
I have an Epson Perfection V300 Photo Scanner. It used to be installed on a computer running Windows 7.
I just hooked up the scanner. When I tried to download the driver using Windows automatic search for the drivers function, it told me that no drivers are available.
I went to the Epson website. I found the correct driver and downloaded it. When I click the file, it starts off saying its an Epson scanner file, but then it says it is installing Family Tree Legends (FTL). FTL is a genealogy program I installed that does not work with Windows 10. I uninstalled the program. I ran CCleaner. I restarted the computer. I downloaded the file again. Every time I go to extract the files, it does it as an FTL file. I then ran a different registry cleaner (Wise), and that did not help.
I called Epson and explained the situation. They told me to talk to Dell or Windows.
I am really up a tree! I need to get this scanner functioning. I don't know how else to troubleshoot this. Thank you.
2906
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Posted January 7th, 2020 23:00
What model of computer do you have ?
Sounds like some of your file-associations got messed up.
Be sure Windows Explorer is set to NOT hide known file-extensions.
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Posted January 8th, 2020 06:00
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V300-Photo/s/SPT_B11B193081
Dell does not support Epson nor does it support Family Tree legends from Pearl Street Software. Being over 12 years old now means this software was not even out when windows 7 was released in 2009.
That company no longer exists.
2884
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Posted January 8th, 2020 07:00
rule 2:
CCleaner does not remove you now infected PC, that application you told is a virus 99% sure.
never load drivers from non Authoritative sources!, in your case that is Epson.com
(or from letting Microsoft load the driver, using PnP) but that does not gain the appliacates from EPSON
so there is only URL: safe and that is EPSON.com
988
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Posted January 8th, 2020 07:00
Is this the driver you downloaded? https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V300-Photo/s/SPT_B11B193081
Since the scanner is old, you should buy a new all in one printer-scanner for windows 10. Old scanners have limited use in windows 10 if they work at all.
2885
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Posted January 8th, 2020 07:00
this thing is old 2008 (12 years old), the book shows , supports window 2000, yah that old.
your manual shows on page 11 this.
Microsoft Windows 2000, Windows XP, Windows XP Professional x64 Edition o®Windows Vistaso you need what, w10 driver , right, w7 is zero support now.leaving only 2 choices1: asking Epson for a driver.2: or using w10 install compatibility mode .I have vast things here the are DOA for w10, scanners, and more,.... I run virtual OS to run relics.NO URL posted by you of the scammers offering Epsons, drivers (endless this is, vast scammers and virus)why post lacking that URL first, so we can run virustotal on it for you and you did not do that first I bet.)I took the driver apart an is 2009 old, it is not for w10 at all. that old. there web page stinks lacking what OS it supports, for a fact.that first file there at Epson is passing VIRUSTotal.the only way to install this old 2009 driver, is with compatibility mode, google that or rear that at Microsoft.com
right click the EXE and set it to w7 to w10 compat mode.
I just ran it and it (w10-64bit) and it shows, 32/64bit win 7 as max support.
learn rule #1, there is never any guarantee any w7 program and for sure driver wrong will work in w10
ever. but sure try. Y
970
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Posted January 8th, 2020 12:00
I have an Epson V500 scanner which I originally used with XP and then Win 7. Now that I have a new Win 10 PC, I wasn't sure it would still work.
After I connected the V500 to my new PC and powered the scanner on, Win 10 (v1903) automatically said "New hardware detected - installing drivers". I didn't have to download anything manually. All the drivers and even Epson Scan software and all the other handy tools got installed. And it works without having to use software Compatibility Mode for any prior version of Windows. So I'm puzzled why Win 10 didn't see your V300 and install the drivers/software automatically.
If you have a system restore point available just prior to when you first installed that genealogy software, you might want to revert to that restore point to make sure everything is really gone. Note: You will lose any updates or software installed after the date of the restore point, so you'll have to reinstall those.
Once the restore is done, reboot the PC back to the desktop, make sure it's up-to-date and then run Malwarebytes as @JOcean already said. Then connect the scanner to a USB port and power it on...hopefully....
959
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Posted January 8th, 2020 16:00
Yes, that is the driver I tried to install.
2850
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Posted January 8th, 2020 16:00
I downloaded it from Epson.com. The Family Tree Legends is not a virus. I have used it for years with no problems. It seems that there must be some incompatibility with Win 10. FTL does not work on Win 10. But when I uninstall it, it seems something is left. I repeat, this was NOT an issue with any Windows version prior to 10. I ran it with XP, I ran it with 7, and my scanner installed just fine.
2503
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Posted January 8th, 2020 16:00
I will try safe mode. Thank you. Yes, program is uninstalled.
JOcean
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2909
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Posted January 7th, 2020 20:00
I looked at the driver file and FTL is not embedded in it. Are you sure you have deleted the install file for FTL? Also try installing the driver in safe mode. I would also suggest downloading and installing Malwarebytes Free then scan your system for any problems. Malwarebytes Free is here.
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