I just bought A dell G5 15 5590, and proceeded to download and install Alienware command center after the installation was complete i tried opening it the logo appears and then the application closes and nothing happens. I uninstalled it and downloaded it from the site again etc. and still the same problem.
Hello @Fayez Elmassry thank you for your update. To recap, your update says AWCC was uninstalled and then reinstalled. Hopefully there was a Restart so that the uninstalled process was consolidated before the reinstalled.
Have just visited the Support for Dell G5 5590 page to look at the general AWCC v5.2.91.0 installation requirements. You will have pressed on the [Detect Drivers] button, to detect your service tag and to get your specific installation requirements. We note that the general AWCC requirements are:-
Before AWCC v5.2.91.0 installation: Check your audio driver is v6.0.1.8394 or higher. Download the Dell SupportAssist and let this check for updates, or just install the Realtek High Definition Audio Driver v6.0.8928.1_A03, and then Restart.
To install or update the AWCC v5.2.91.0: The Dell G5 shall be connected to both mains power and battery power. It needs all the available power to install and process this very large 630.63 MB update. Do not have any other programs running. Remember to Restart so that installation process can fully complete.
If you get prompts to install additional AWCC components, make sure you remain on both mains power and battery power.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
Make sure to set your power plan to High performance also to get extra power and get the operation done faster.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hi @Fayez Elmassry Please check the AWCC .exe download file integrity.
Go to your Dell Support page, click on AWCC information icon to open the AWCC page, click on View full driver details, scroll down page to arrive at Check Sum values.
Right click on AWCC .exe file, click on CRC SHA to get selection window, click on last entry triangle to open another window with list of Check Sum values.
Compare SHA1 and/or SHA256 of the a) Dell Support Check Sum values, with the b) AWCC .exe file Check Sum values. If identical the download file integrity is confirmed. If not identical the download should be attempted again to get identical Check Sum values.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
So the Alienware versions of the command center differ from the G-series laptops command center.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
@crimsom Windows 10 home edition and i'm not sure about the admin privileges but i think so yes. Also the app gets downloaded basically and it opens like a loading screen for 10seconds with the alienware logo then it disappears and nothing happens.
Hi @Fayez Elmassry thank you for your update. To recap, a) the AWCC download file integrity is confirmed as good to use, and b) Win10 Home Edition 64-bit is good to use with the AWCC 64-bit application. To see the type of user account being used when installing Dell applications, go to Windows Settings and click on Accounts to see one of these icons:-
Please right click on Taskbar at the bottom of the screen and then click on Task Manager. Look at top of Task Manager window (defaults to Processes tab). With nothing running except your device, the CPU usage should be about 3%. This confirms that the Dell installer and after Restart, running the AWCC application has all of the device resources it requires for successful installation and loading additional applications.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
crimsom
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Posted August 6th, 2020 10:00
Hello @Fayez Elmassry thank you for your update. To recap, your update says AWCC was uninstalled and then reinstalled. Hopefully there was a Restart so that the uninstalled process was consolidated before the reinstalled.
Have just visited the Support for Dell G5 5590 page to look at the general AWCC v5.2.91.0 installation requirements. You will have pressed on the [Detect Drivers] button, to detect your service tag and to get your specific installation requirements. We note that the general AWCC requirements are:-
If you get prompts to install additional AWCC components, make sure you remain on both mains power and battery power.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]