UNSOLVED

Ryanver07

updated

4 years ago

Closed

R

Ryanver07

4 Posts

0

572

May 7th, 2023 16:00

Dell Inspiron 5502 error code

I've had this device for just over 2 years now. I'm getting a weird error code of which I can not find the code in the service manual. 1 amber followed by 4 white. That is after a CMOS reset after a day of this device refusing to show any sign of life. The touch display is no longer working, but the display does work. When in the bios running a full system test it said 'Cables: Failed'. However upon looking inside the system for a second time, I do not immediately see any cables that may be damaged or unplugged. Attached is a photo of the error code I received after the bios system check.PXL_20230505_183903040.MP.jpg

Background info on this system:

I paid $750 for this computer in late April of 2021. I had a issue in February of 2022 that required me to send this device in for repairs. Last April I decided to extend my warranty with dell due to a fear that this system would have issues again. I decided against it this year do to a tighter budget and a thought that these issues where gone permantly. It appears I may have made the wrong call.

  • Ryanver07

    4 Posts

    337

    0

    Posted May 7th, 2023 16:00

    For now, yes it does boot. Yes., It does hold a charge.

  • ejn63

    12 Elder

    •

    31820 Posts

    •

    156190 Points

    321

    0

    Posted May 7th, 2023 18:00

    The 1,4 error is a faulty battery.

    The other issue is likely a damaged or loose display cable.  Service manual here:

    https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5502-laptop/docs

    Unplug and reconnect the display cable(s).  Before doing so, disconnect the battery from the system board and hold the power button for 30 seconds.

     

  • Ryanver07

    4 Posts

    319

    0

    Posted May 7th, 2023 18:00

    Would it be a CMOS battery error or a normal battery error?

    As for the other thing, I did try that. That did not fix my touch display.

  • JOcean

    11 Legend

    •

    12621 Posts

    •

    69453 Points

    310

    0

    Posted May 7th, 2023 20:00

    A CMOS battery error would be 3 Amber and 1 White. @ejn63 is referring to the laptop main battery. And assuming your system is around 1 1/2 to 2 years old that would be just about the time for the battery to be replaced.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • AdrianG001

    6 Operator

    •

    3957 Posts

    281

    0

    Posted May 10th, 2023 02:00

    Are your laptop battery and AC adapter original dell parts or did your replace them ?

     

  • Ryanver07

    4 Posts

    274

    0

    Posted May 10th, 2023 04:00

    Original Dell Parts. I haven't replaced anything in it. I left that work to dell.