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olehes

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olehes

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August 8th, 2018 04:00

D6000 Docking station - red light when using USB-C

Hi,

I have a latitude 5580 which I have used in combination with 2 dell screens and D6000 docking station for one month or so. Everything was working fine until the USB-C no longer was working. It doesnt charge the laptop and doesnt send any signal to the two monitors.

When using the USB 3 I'm able to get the signal to the monitors but this is just a half solution since I need to put the ethernet cable and powersupply to the laptop.

I have updated the firmware for the D6000 and my laptop drivers to the latest available (per to day). The powersupply to the D6000 is 130W which should be more than in enough.

When I plug in the USB-C to the laptop the red light on the D6000 briefly flicks once and a low, but high pitch, sound is heard (which last for a second) from the docking station. Nothing else happens, the laptop does not notify I have plugged in the USB-C at all.

Any suggestion? or can I consider the D6000 to have a malfunction?

 

Regards

Ole H

  • jphughan

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    Posted August 8th, 2018 07:00

    If you have another 130W AC adapter to test with, that might establish whether the issue is the dock or AC adapter, but if you would be exchanging both together anyway, that may not matter. It does sound like the dock is bad. However, you should have both Ethernet and displays when using USB-A, FYI. The only things that are different with USB-C are that USB-C can charge the system, and the displays can work differently since USB-C can use both tthe DisplayPort Alt Mode built into USB-C as well as DisplayLink for displays, depending on system capability.

    If you end up returning the D6000, you may also want to look at other dock options instead, specifically the WD15 or (if your 5580 was ordered with the Thunderbolt 3 option) the TB16. Both of them always use GPU outputs for displays rather than ever using a DisplayLink chip, which can introduce a number of drawbacks. They can also charge systems with higher power requirements if you order those docks with the higher AC adapter options (180W for the WD15 and 240W for the TB16). In terms of downsides, neither of them support USB-A connectivity if you need that, and the max display configurations are different between the two docks, and both of them are lower than the D6000, although again the reason the D6000 can support triple 4K is because it uses DisplayLink, which is not ideal compared to a true GPU-driven display for a number of reasons.

  • olehes

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    Posted August 14th, 2018 02:00

    Thanks for the reply, changing the power adapter did not help so I assume the docking station is bad. I will check out the TB16. Thanks.