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Cruzzoe

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10 years ago

C

Cruzzoe

3 Posts

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7739

November 8th, 2016 00:00

Dell XPS 13 suspend issue

I bought the new Dell XPS 13 two weeks ago. I bought the windows edition and then loaded it with Ubuntu 16.04. I think its called the 9360..

Suspend issue has never worked. When coming out of suspend, the screen remains black and the keyboard lights show on. The only fix I have is to turn off the computer and then turn on again. This is frustrating.

Anyone know of a fix for this? Thanks,

  • YV

    Yury Vidineev

    64 Posts

    6818

    0

    Posted November 8th, 2016 10:00

    Sometimes I have the same issue when external display is connected via docking station. Do you see the same without external display?

  • N

    njam

    4 Posts

    6818

    0

    Posted November 9th, 2016 07:00

    I'm experiencing the same.

    Computer: XPS 13 9360

    BIOS: 1.0.7

    Ubuntu: 16.04

    Kernel: 4.4 and also tried 4.8

    I have my disk encrypted which might be related. Will try without…

  • N

    njam

    4 Posts

    6818

    1

    Posted November 9th, 2016 08:00

    …yes, without any disk encryption it works for me.

  • C

    Cruzzoe

    3 Posts

    6818

    0

    Posted November 10th, 2016 13:00

    Hi Njam, thanks for your reply. I had enabled encryption (I think this was just for my home directory in Ubuntu). The steps look a little risky (possibility of losing my home dir) so I will leave this for another day when I have more time.

    For now Im going to live with not being able to suspend. Would be nice if we could encrypt and suspend but nevermind..

    Thanks,

  • C

    Cruzzoe

    3 Posts

    6818

    0

    Posted November 15th, 2016 00:00

    The new firmware came out yesterday as an automatic download through the Ubuntu software centre. It now suspends without crashing! Hopefully this did the trick.

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