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remarked

updated

10 years ago

R

remarked

3 Posts

0

2520

January 16th, 2017 12:00

Wifi issues with Killer Wifi card

Hi there,


I have a lot of Wifi issues with my brand new XPS13 (9360); bad reception and connnection, not able to connect etc. Others have a lot of issues as well, some of them replaced the Killer wifi card for a Intel one.


Are people here experiencing issues? Has anyone had contact with Dell about this issue? Anyone replaced his wifi card?

  • Justin C

    6 Operator

    783 Posts

    1244

    0

    Posted January 18th, 2017 15:00

    @Remarked,

    We should start a case. Please send me a friend request with your email address and service tag and we'll see what we can do.

  • 1244

    0

    Posted January 18th, 2017 17:00

    I got exactly the same issues with WIFI. This is very annoying.

    What i can do ?

  • 1244

    0

    Posted January 25th, 2017 14:00

    Dear Justin

    Any news ?

    Eveytime I chane the place where I use my Dell, I have to reboot: no wifi networks are avalaible... This is pretty annoying.

    My best

    D.

  • Justin C

    6 Operator

    783 Posts

    1244

    0

    Posted January 25th, 2017 16:00

    Davdux,

    Go ahead and send me a friend request with your service tag and email address. We'll start a case.

  • Justin C

    6 Operator

    783 Posts

    1244

    0

    Posted January 25th, 2017 16:00

    Davdux,

    Can you try something for me? It's more of a troubleshooting step, not a solution just yet.

    Instead of rebooting when you have the problem, simply right click the WIFI icon in the task bar to turn off WIFI. Once done, right click it again and turn on WIFI. See if it works then.

  • 1244

    0

    Posted January 25th, 2017 16:00

    Justin,

    I tried this several times... No success :-(