
UNSOLVED
M
masterninja940
5 Posts
0
84747
January 7th, 2012 16:00
Alienware aurora r3 issues
Hey guys, I have an alienware aurora r3, with an I7 9200K, 2 tera bits in raid 1+0, nvidia 560ti, 12gbs ram,sound blaster titanium sound card, and windows 7 64 bit. I bought it new from dell and hooked it up christmas day. It ran great for the first 5 days. After that I would play, skyrim, or dead island and it would lock up. Well it doesn't really matter which game. I get anywhere from 20 mintues in to 45 minutes in and the game freezes. I usually have to hard restart, which has led to the raid becoming degraded until it finally failed. I got on the phone with dell and they helped me restore the raid setup and reinstall windows. I figured maybe it was a fluke deal, however it is still doing it. I can only play my favorite games for around 30 minutes before it locks up and the speakers make a horrible noise. All the drivers and software on my computer are up to date. Every time the raid degraddes it is the first hard drive. I am very frustrated that I have spend this money on a gaming computer that cannot game. I am writing on here to see if anybody has any suggestions as to what the problem could be or to where I can start looking. Thanks alot and any help would be appreciated.
Responses (18)
Solutions (0)
Agree wih Damien2213. If you can, check the brand of memory and see if there is any Kingston in there or if there are two different brands in there. I have seen others having problems with two different brands of memory. Also check this website to set your fans up to ensure cooling.
masterninja940
5 Posts
648
0
Posted January 7th, 2012 20:00
I checked and I think its my memory becuose after my game froze the temp was fine
Damien2213
2 Intern
•
131 Posts
648
0
Posted January 8th, 2012 08:00
You can call Dell and have someone walk you through it if you feel better but you need to unhook everything, be sure wherever you open the case at you are grounded (no socks, no carpet, I work on mine on my kitchen tile floor), Lay your alienware flat on the service and open it. Look to see what types of memory you have and if you have identical brands or not.....If you don't feel comfortable or do not know the inside of the PC as well you can have a Dell tech walk you thorough this as well. If you do look in and see two different brands of memory or Kingston memory I would send a private message to Chris-M on here and send him your service tag number and let him no what your problem is.
Hey guys, I have an alienware aurora r3, with an I7 9200K, 2 tera bits in raid 1+0, nvidia 560ti, 12gbs ram,sound blaster titanium sound card, and windows 7 64 bit. I bought it new from dell and hooked it up christmas day. It ran great for the first 5 days. After that I would play, skyrim, or dead island and it would lock up. Well it doesn't really matter which game. I get anywhere from 20 mintues in to 45 minutes in and the game freezes. I usually have to hard restart, which has led to the raid becoming degraded until it finally failed. I got on the phone with dell and they helped me restore the raid setup and reinstall windows. I figured maybe it was a fluke deal, however it is still doing it. I can only play my favorite games for around 30 minutes before it locks up and the speakers make a horrible noise. All the drivers and software on my computer are up to date. Every time the raid degraddes it is the first hard drive. I am very frustrated that I have spend this money on a gaming computer that cannot game. I am writing on here to see if anybody has any suggestions as to what the problem could be or to where I can start looking. Thanks alot and any help would be appreciated.
I suggest you see my post in this thread:
http://en.community.dell.com/owners-club/alienware/f/3746/t/19380746.aspx?PageIndex=11
This forum is filled with several long threads about Aurora R-3 lockups. Read them all, and check everything.
Just some things off the top of my head:
- What exact RAM modules are installed in all slots? Best if all 4 slots have the same exact DIMMs.
- Do all Dell Diagnostic and MemTest86.com (3 full passes) tests pass?
- Is the system Over-Clocked? Remove all processor and/or video card OCs.
- Is the system over-heating?
- Have you checked the system logs around crash time?
- Is it plugged into a good UPS Battery?
- Have you tried removing all USB and other misc hardware (get system as basic as possible).
- Try removing RAID. Software like Acronis makes it fairly painless.
- Re-seated video card and RAM modules.
- Use BIOS settings to slow down memory speed to 1333 or up RAM voltage a tiny bit (usually only required for after-market RAM). Re-install original Dell memory as a test.
- Try un-installing Dell DataSafeLocal (or Alien ReSpawn) and stopping associated Services.
- Be sure the proper Intel SandyBridge chipset (and SATA) drivers are installed.
- Adjust virtual memory settings. More is better than not enough. Even with lots of RAM, never set to none.
- Have you tried re-installing Windows and drivers from scratch (clean install).
Try to test your system with a benchmark like Heaven or 3DMark11 (to remove games from equation).
Test RAM with self-bootable Memtest86.com Some R-3 users can't even get through WEI test ... can you?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.masterninja940
5 Posts
648
0
Posted January 8th, 2012 13:00
my appologies, I rechecked the ram and the dimm1 t is 4GB and dimm3 is 2GB then dimm2 is 4GB and dimm4 is 2GB. Why is this?
masterninja940
5 Posts
648
0
Posted January 8th, 2012 13:00
okay, guys here is where I am at. I have 4 slots with samsung memory 3gs each. I had my stepdad help me uninstall them and re-seat them. He has owned numerous dells, the latest being a 730X. The games one again get around the 30 minute mark and then freeze. When this happens all the sensor temps in alienware thermal read 27 Celsius to 28 Celsius. I have no re-seated the video card. My stepdad said it was in there tight, but we can uninstall if need be. All dell diagnostics pass and alien autopsy. I don' t know how to check system logs nor does my stepdad. I have a monster surge protector on my computer but I do not have a battery backup. Is this a must? Also when we did the preboot check before re-installing windows the dell technician had me do a memory check also. It seems that the first drive always degraded or is verifying when hard restarting? maybe it has a bad sector in it? Or do you think maybe the hard drives that dell install are not very good drives for raid? Also who is Chris M? Thanks Again.
Try running with only the (2) 4gb ram modules in the 2 slots that make up the first ram "bank" ... see PDF Owner's manual for pics and locations.
Or, try with only the (2) 2gb RAM modules in the first bank.
When they know these machines are sensitive to RAM configs, not sure why Dell continues to ship these machines with anything but EXACTLY matching (make / size / speed / model #) RAM modules in all 4 slots. Could also explain why some people have no problems. They ordered with 8gb (2gb modules x4)
Yes, I concider a UPS battery as a must. With RAIDed drives it's mandatory. AW desktop machines only use "high-end desktop" drives (even in RAID configs) ... so no, they are not really rated for RAID configs (but should work ok). With an un-stable machine a RAIDed drive setup is bad ... running a RAID-0 ? ... very bad.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.Damien2213
2 Intern
•
131 Posts
241
0
Posted January 8th, 2012 15:00
You can't go by the temps in your Alienware FX as they only show Ambient temps. You need to download Speed Fan and look at what it shows temp wise on there. Most people haven't been able to play games as long as you have with the memory problems though Tesla is 110% correct on memory being very sensitive configuration wise. That is most likely your problem but I would check the temps with speed fan just to make sure.

Damien2213
2 Intern
•
131 Posts
648
0
Posted January 7th, 2012 17:00
master ninja there has been a known problem with Kingston Memory being bad and causing lockups.....I would also download speed fan and see what it is showing temps wise.....I gather you are either A having a memory problem or B having an overheating problem....with as long as you are getting to play games though it sounds more like overheating....