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avaloslady

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9 years ago

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avaloslady

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March 20th, 2017 14:00

drive,disappeared

alienware laptop 15, my sons.  he updated to windows 10 and now his "d" drive disappeared.

i need help on how to recover it.  he ran a diagnostic and recovered it once and after shutting

down the laptop, turn it in and the "d" drive disappeared again.  He ran another diagnostic

and still the "d" drive is gone.  How can I recover it?  Help please.  Thank you for any feedback.

  • Tesla1856

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    Posted March 20th, 2017 21:00

    It could be a lot of things. Just a few are:
    - Bad / Flakey Hard-Disk-Drive
    - Bad Cabling
    - HDD overheating since it's in small closed-up laptop
    - Outdated or buggy CMOS BIOS Firmware
    - Bad Motherboard
    - Corrupt software or OS.
     
    Since you have the luxury of it being a secondary HDD, you might want to remove it, install in external USB enclosure or tester and see if it works that way (maybe even on another computer).
     
    Are you sure you don't have a friend or family member that can help? If not, you might have to seek professional assistance. Troubleshooting is not hard, but can be confusing and time-consuming if you don't know what you are doing. You can also easily make things worse (ie kill the whole computer). 

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • socalpk

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    Posted March 21st, 2017 10:00

    I experienced a similar issue when I updated to windows 10, so I'm just going to throw this out there. I checked my bios and found that I needed to set the other drive(s) to active (or whatever) in order for my OS to "see" them. I am not an expert and I am not saying this is the fix for you. Or that you should get into the bios if you are not comfortable with doing so, I'm just saying I had a similar issue when I moved to windows 10 and that is where I found the answer. GL

  • Eimy_B

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    Posted April 11th, 2017 14:00

    Hi ‌,

    If you still need help with this, send me private message with the service tag.

  • 6906

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    Posted April 16th, 2017 20:00

    Hello, my D drive also disappeared, can you help me?. Thanks

  • Eimy_B

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    Posted April 17th, 2017 09:00

    Hi ‌, 

    Send me a private message with the service tag. 

  • 6906

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    Posted April 23rd, 2017 05:00

    hello, how can I  send you a private message?

  • Eimy_B

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    4365 Posts

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    Posted April 24th, 2017 08:00

    Just hover the cursor over my name and click on message. 

  • Tesla1856

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    Posted August 3rd, 2017 19:00

    sp4ztik wrote:

    1. I also have tried using dell diagnostics to help and all I receive is "your product is out of warranty" message.

    2. I have noticed, that my D drive will "appear" randomly when I restart the computer or just whenever it awoken from sleep mode.

    1. The ePSA test from BIOS doesn't do any checks like that.

     

    2. I'm guessing it's a conventional spinning hard-drive. I would first power-down computer and try "re-seating" it's electrical connection to the computer. See PDF Service/Owners manual.

     

    Then, if still problems it might be defective. One common problem is they get a bit too hot and shut-themselves down for a while. They aren't expensive or hard to replace. SSDs are also cheaper these days. A bit less space, but use less power and IMO, can be more durable and dependable.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.