Check around and see if you can tell where it came from or if anything is loose/not working correctly. As from an owners perspective I would return it and buy a non-dell product while you still can. The M11 is very prone to the lid hinges breaking which I have had replaced on mine. Although they did replace that after the blue leds on the palm rest quit functioning and the computer would no longer charge. There was also an issue with the new screen I received having a build flaw to the point that I can see the lcd back lighting from the surrounding edges of the assembly. i sent it in for service and it came back with a faulty charger and the same screen. I have been on and off the phone with them for over a month trying to have this issue resolved and being promised items such as extended warranty and an optical drive for my inconveniences. After a call to them today, I was told that someone working there must have been playing a joke on me or something and I will not be receiving either of those options and although I have been trying to have my issues resolved for over a month, if they are not taken care of by the 27th of next month when my warranty expires they won't be taken care of at all. Best of luck, but I'd get my money back while you still can.

Unfortunately this was the first major purchase Ive made in life and didn't realize I should be hanging on to that information. I was sure to get a reference number with the call this past evening. If i had known it was going to be such an issue I would have recorded all of the calls from the start, my fault for being young and naive though. I did make a point to acquire the email addresses of some of the big wigs within the dell corporation and have notified them of the issues I am having as well, so hopefully something will be done.

Hi Guys

Interesting that you were promised something and will nownot receive it.  Make sure you always ask for a reference number for your call.

I use the National Relay Service here in Australia as I'm Deaf via Internet.  It's actually kind of good for these purposes because it lets you save your conversations so you have a complete transcript.

I must agree with returning it.  I like my M11x, but if you have problems out of the box, send it back.  There shouldn't be anything loose... maybe there's more wrong inside?  I was promised the hinge problem was fixed when I bought it, but SURPRISE, they aren't.  Dell shouldn't even be selling them right now until the hinge is fixed, but they are.  There are a lot of options out there right now and the lack of support stories posted here is shameful.  Good luck.