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MW11

updated

13 years ago

M

MW11

10 Posts

0

19333

December 31st, 2013 10:00

Wake up Alienware 14 using keyboard or mouse?

I have recently purchased an Alienware 14 and it is running Win Pro 8.1.  When it goes to sleep the only way I can get it to wake up is to press the power button.  No other keys on the laptop keyboard or the mouse pad will wake it up.  I have a wireless keyboard and mouse connected using USB and they will not wake it either.  I have looked at the BIOS (ver A06) and I do not see any type of wake up option.  In Device Manager, all USB "Allow this device to wake up this computer" is grayed out.  What am I missing here?  At home, I have this laptop connected to a monitor and wireless keyboard/mouse and the lid is closed all of the time.  Any help would be greatly appreciated.

  • MW11

    10 Posts

    219

    0

    Posted December 31st, 2013 12:00

    I uninstalled/reinstalled the video card drivers and it did not change anything.  Only the power button will wake the laptop from sleep.

  • Milena M458

    6 Operator

    2699 Posts

    219

    0

    Posted December 31st, 2013 12:00

    Hello MW@!

    I would recommend you to uninstall and reinstall the video card driver that might help you to fix the problem.

    Please let us know how it goes!