I called Dell today to get the Order Tracking Number for my system that was supposed to have shipped last week. (XPS 700) They were unable to to contact the department that had the information and asked if they could call me back. I said sure and arranged for them to call me back between 12PM and 3PM PST. Of course nobody bothered to call me back. When I called back to ask why they didn't call and to get my tracking number they tell me that there's nothing they can do for me because the department is now closed. What a bunch of . When I tell my customers I'm going to call them I make sure I do what I say else I won't have any customers. The lady was very rude and implied it was my fault for not calling back sooner. My experience in ordering from Dell has got to be the worst experience I've ever had without a doubt. I very much doubt I will ever order from them again. It's not worth the hassle of speaking to people in India with accents so thick you cannot understand them and a "Customer Care" department that is absolutely useless. How did this company grow to be the size they are today? Did they ever have customer service in the past? If I were a shareholder of this company I would be furious. I really wish this company would get some competent management. A shake up is badly needed.