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Go to SolutionBSOD after Automatic Update from Microsoft
After a recent update from Microsoft I am unable to get to my desktop. Windows tries to open, but once it gets past the Welcome screen, I get a BSOD with the message that Windows has encountered an error and had to shut down to prevent damage to the computer. The error is BAD_POOL_ CALLER and the error code is 0x000000C2 with four more eight digit codes in parenthesis.
I ran a complete diagnostic that took several hours and the only thing that is wrong is the HDD had 1 block that had an unrecoverable data error. I am totally unable to get to the OS even thru Safe Mode, it just keeps going to the BSOD. I was hoping to be able to remove the Microsoft update that I suspect caused this problem but don't know how to get in to do that.
My question is: Would an update cause this kind of problem, and if so, can it be reversed? Or, does the HDD data error indicate the hard drive is done for, and if so, how can I retrieve Documents, Pictures, Emails, and Favorites without paying big $$$$$$$$$ for someone else to do it?
Using XP Home on a DELL 8400 with a WD HDD model 800JD.
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Posted September 21st, 2011 17:00
Some good general advice is to monitor somebody's "patch watch" advice, such as Woody's:
www.askwoody.com/ms-defcon-system
www.askwoody.com/automatic-updates
Some patches do mess up systems, so waiting unitl a patch is known to be "safe" before installing is a good practice.
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Posted September 21st, 2011 17:00
Hard to say if the update caused the error, or if you just coincidently had a hard drive crash, or if the update was just written to a sector that was already bad.
Reboot and press F8, pick "Last Known Good" from the menu. If that gets you to the desktop, back up your personal files ASAP onto external media (eg, external hard drive, CDs, DVDs etc).
If it doesn't work, you probably need to buy a new drive, install XP, drivers (in the correct order!) and software. Then you can install the old drive as a secondary drive and see if you can recover your files.
Ron
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Posted September 21st, 2011 18:00
I tried the "last known good configuration" but that only gets me back to the BSOD. I have tried everything in Safe Mode, Start Menu, and Boot Menu and nothing gets me anywhere but BSOD.
Is there a way thru DOS?
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Posted September 22nd, 2011 02:00
first plan would be to chkdsk the drive, if possible, plug it into another computer, if sata do it while the other computer is on.
otherwise, boot with xp disk, then run chkdsk on it from dos prompt
if above fails, then its a "repair install", boot from xp disk.
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Posted September 22nd, 2011 10:00
Given the Age of this model I would say the drive is dying soon to be dead.
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Posted September 22nd, 2011 11:00
I tried the "last known good configuration" but that only gets me back to the BSOD. I have tried everything in Safe Mode, Start Menu, and Boot Menu and nothing gets me anywhere but BSOD.
Is there a way thru DOS?
You need to replace the hard drive, install Windows etc, and then connect the old drive as a secondary to rescue your files.
You could try using SpinRite software (grc.com) to lock out the bad blocks, but it's expensive and you can probably buy a new drive for the same price. And you're going to need a new drive even if you can fix this one.
Sorry... :emotion-9:
Ron
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Posted September 22nd, 2011 13:00
i cant see why it has to be automatically a "dead drive", the "unrecoverable data error" i pressume is software specfic!??!to dell?and 1 block? data should still be recoverable, and id bet the os would boot.
and what the age of the drive has to do with it i dont know!
plug it into another computer, booted up to desktop, if it isnt happy it will ask to chkdsk it,
or plug it in to a working computer and boot it will ask to chkdsk it before os loads.
if it doesnt, HIRENS BOOT DISK, contains several tools, one is of which is HDD Regerator, give it a blast on that. or refer to my earlier post ie chkdsk via boot disk/repair.
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Posted September 22nd, 2011 19:00
Thanks for all of the suggestions. Now if I can just convince my wife to let me plug my HDD into her computer maybe I can save some data. She's afraid that whatever is wrong with mine will screw-up her computer. She's software savvy but has some irrational fears about doing hardware "surgery".
speedstep
11 Legend
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46969 Posts
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Posted September 23rd, 2011 10:00
Don't insert the drive inside.
Use A drive Wire to recover the data like a Big Flash Drive.
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