When it gives you the error, choose the option to read the details.  Report the details of the error message here and perhaps someone can help.

Steve

The error message reads:
IEXPLORE caused an invalid page fault in
module at 0000:b00b9a03.
Registers:
EAX=d1b85000 CS=0167 EIP=b00b9a03 EFLGS=00010287
EBX=85b98468 SS=016f ESP=0058c148 EBP=00000000
ECX=00000000 DS=016f ESI=003ffe00 FS=13cf
EDX=00000000 ES=016f EDI=0058c210 GS=0000
Bytes at CS:EIP:
8b 51 44 8b 88 20 05 00 00 03 ca 89 88 28 05 00
Stack dump:
85b98468 b00b97dc b00b31c0 00000000 00000000 0058c24c baab4b7a 0058c210 00000000 baaa14f4 00000000 80374f00 00000000 00000000 00000000 0000007c

Thanks.

Are you sure this is the complete error message?  We need to know which module iexplorer is causing the error in, and that seems to be left out of the error message (probably because you copied and pasted the error message and the information between the < and > was left out because it was interpreted by the Dell forum editor as being an html tag).

Steve

The message actual had the word 'unknown' enclosed in brackets in that area but when I pasted it into the message, I got a red flag message that said "The tag: (brackets) is not allowed. Please go to Scratch Pad and refer to the post titled "Allowed HTML Tags" for a list of support elements???

Janice

This error can often (but not always) be caused by spyware or other parasites running on your computer.  The first thing to do is to get rid of any spyware.  Download and install either Ad-aware or Spybot or both.  After installing these programs select the option to update the spyware definitions then run the programs and allow them to remove any spyware they find, particularly if they find new.net or SaveNow.

http://www.lavasoft.de/index.html Ad-Aware

http://security.kolla.de/  Spybot

Also see the following:

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q302/4/63.asp&NoWebContent=1

Post back if this doesn't solve the problem.

Steve

Steve,
I tried to download the lavasoft and security.kolla and the default message appeared during the download process and did not complete the download. I tried the microsoft method and did not find the new.net, tldctl2c class, (Method 1); or Method 2.

I remember a while ago that Dell mentioned that I needed a dll file when I sent them an email about four years ago. I will try and find that information.

Thanks for your help. If you have any other suggestions, let me know.

Janice