here's the dell page for your computer http://docs.us.dell.com/docs/systems/dzuul/rr.htm

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Dimension 4100 Series Pentium III Processor at 1 GHz 128MB SDRAM at 133MHz 17" Monitor V.90/56K 16MB ATI Rage 128 Pro 20SL Ultra ATA Hard Drive Windows Millennium Logitech MouseMan Wheel SB Live Digital Sound Card with 1024 Voices OfficeJet K60 All-inOne, Printer, Fax, Scanner, Copier Harmon Kardon hK-695 Surround Sound Speakers with Subwoofer Image Expert 2000 Norton Antivirus 2002 OEM

Tera,

Thank you for using the Dell | Talk forum.

1.If you ordered the part from Dell Spare parts, or you get a "customer kit"
then Dell Tech support can help you.

2.If you order the part from Dell Software and Accessories, then Dell Tech
support cannot help you. Software and Accessories sells 3rd party components
and hardware that is not Dell support.

Dell Spare Parts Phone# 800-372-3355 Ext:6-9937
Sales Support:800-915-3355 Ext:6-6200