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yamirb

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21 years ago

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yamirb

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January 13th, 2006 16:00

Most horrible experience

I had the most horrible computer buying experience with dell I could ever imagine. I bought $4000 high end dual core 4 gb ram dell dimension 9100. since the time i had it bought it has not performed as i had expected it to. with in the first month of buying it i had start having issues. currently I have called Dell support for more then 11 times for one or the other issue. that is practically more the 1 complain per month. I had my monitor changed 3 times mother board switched 2 twice, video card changed twice and i still continue to have issues. first it was having black lines on my screen now i cannot install most of my softwares on my machine. i have done complete format of my 250 gb hard drive more than 4 times and endless no of system recovery. there is no end to misery.
  • yamirb

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    Posted January 13th, 2006 16:00

    they only provide replacement with in 22 days of purchase. they most of my parts replaced though. I still have issues comeing up every day.
  • shesagordie

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    Posted January 13th, 2006 16:00

    yamirb 

    Have you tried requesting a replacement system from Dell?   You should be politely persistent about it.
     
    Bev.
     
     
     

    Message Edited by shesagordie on 01-13-2006 12:33 PM

  • yamirb

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    Posted January 13th, 2006 16:00

    I never got that from the 'gold support' representative. i had asked them twice and they saide they could do it only with in 22 days.
  • shesagordie

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    Posted January 13th, 2006 16:00

    yamirb wrote:
     
    "they only provide replacement with in 22 days of purchase. they most of my parts replaced though. I still have issues comeing up every day"
     
    Are you certain about this, it's my understanding that Dell will replace a system, that has repeated hardware replacements/failures.
     
    Bev.
  • tommyo1954

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    Posted January 13th, 2006 16:00

     

    Message Edited by tommyo1954 on 08-07-200603:30 PM

  • yamirb

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    Posted January 13th, 2006 17:00

    i am feel it could be the dual core chip issue. any one had trouble with dual core chips?
  • shesagordie

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    Posted January 13th, 2006 18:00

    yamirb 
     
    I doubt that the Dell techies would volunteer to exchange it, you must be very persistent about it.
     
    Bev.
  • shesagordie

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    Posted January 14th, 2006 00:00

    yamirb wrote:
     
    "well i talked tothem and looks like they will send a new machine. that is quite a relif. but i would have rather not buy any dell any more"
     
    That's great news.
     
    Bev.
  • tommyo1954

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    Posted January 14th, 2006 00:00

    I remember this saying from my youth; ,many, many blue-moons ago, lol..... ......   "You can get more with a teaspoon of honey, rather than a tablespoon of vinegar".:smileywink:

    Tommy

  • yamirb

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    Posted January 14th, 2006 00:00

    well i talked tothem and looks like they will send a new machine. that is quite a relif. but i would have rather not buy any dell any more.