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Posted October 28th, 2008 00:00
I also used chat Tech support on the Dell web site. Had a 64-bit disc within a day.
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Posted October 28th, 2008 04:00
I also used Dell Online Chat and had the DVD within a few days. Now, only if UPS didn't leave the box in my yard during a heavy rain storm.469
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Posted October 28th, 2008 08:00
I'm Uk based and used the email option when trying to get to live chat.
I had my answer in a matter of days and am currently awaiting the disk now.
Hope this helps you.
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Posted October 28th, 2008 13:00
jslynch78,
Did you private message me your PC service tag number?
DELL-Chris M (old account)
#IWork4Dell
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Posted October 28th, 2008 14:00
They said they send the Disc out but to a wrong address :(469
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Posted October 28th, 2008 17:00
I've just received my Dell Windows Vista Ultimate x64 DVD today through the post. I contacted Dell via e-mail support and quoted Dell's support document on upgrades (which Chris M gave me). They said it would take seven days to arrive but it didn't come so I contacted them again and they sent it by next day delivery. Very happy with the support I received. I'm based in the UK btw.Message Edited by pbryanw on 10-29-2008 03:04 PM469
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Posted October 28th, 2008 23:00
Chris, I just PM'd you my service tag number. Thanks for the help.153
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Posted October 29th, 2008 02:00
Chris got me the disk when I PM'd him, was in my hands in two days, almost the same amount of time I spent on the phone between tech support and sales - each told me that they had never heard of such a thing. When I quoted the Dell policy number, the supervisor told me that only applied in Canada, Who Knew???
Thanks again Chris for cutting through the red tape.
Darrell WV
packerFan07
705 Posts
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Posted October 27th, 2008 22:00