I feel your pain. We're in the same boat together my friend. Input is appreciated here as well.

Tag: 401W631

If both your systems are new, it takes Dell a long time to enter the new tag numbers into their system.
You could also post this in the "Customer Care - General (Non-Technical)" where on Monday, the Moderator can give you a better answer.

http://forums.us.dell.com/supportforums/board?board.id=cc_general

Bev.