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combres

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20 years ago

C

combres

10 Posts

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4409

January 2nd, 2007 21:00

USB not recognized when using usb 2.0

I got a new hp 1020 laserjet printer and tried to instally my first usb device on my dimension 3000.
 
I got a usb not recognized.

I read thru the forums and disabled the USB2 enhanced host controller. The printer works fine with usb 1.1.
 
The usb controller says it is a 82801EB, so I went to intel and downloaded the new INF for my motherboard, version 8.xx etc, and reinstalled the usb devices with usb 2.0 host controller enabled, and still got the USB device not recognized.
 
So I will have to live with the printer being on usb 1.1 for now since it works.
 
Anyone have a solution to this problem?
 
USB 1.1 works for a printer, but the USB2 host controller when turned on does not work for this printer device. I have not tried other devices on this computer, but this is the 2nd printer so I assume it isn't the printer.
 
 
  • C

    combres

    10 Posts

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    Posted January 2nd, 2007 22:00

    It was a new cable.
    As for the installation. When I got there the hp software apparently had been uninstalled already, but who knows if that person installed it with the cd first.
     
    Either way I did get a yellow exclamation point and tried to update the driver off the cd, it found files, but still came up with the USB not recognized.
     
    I also tried uninstalling all the usb ports on device manager and restarting and reinstall. That didn't work either.
     
     
  • F

    fireberd

    11 Legend

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    Posted January 2nd, 2007 22:00

    How did you install the printer?  If you connected the printer first, that is incorrect and will result in either wrong drivers being installed by Windows XP or it will fail.  The correct sequence is to install the HP software and only when the install program tells you, then connect the unit to the PC. 
     
    It may also be your USB cable, have you tried a new USB 2.0 certified cable?
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