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AuSecours

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AuSecours

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November 24th, 2006 18:00

Battery cannot be identified

I bought a Dell Inspiron 1501 last week.  When I turned it on for the first time, it brought up a screen saying "WARNING: The battery cannot be identified.  This system will not charge this battery."  The laptop won't run on the battery.  The battery test lights indicate a fault.  I have checked the terminalsm restarted it etc time and time again.  Dell won't answer my emails and I can't reach them on the phone.  Does anyone know how I could resolve this issue?  Thanks.
  • ejn63

    11 Legend

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    Posted November 24th, 2006 19:00

    Call customer support (1-800-WWW-DELL) and arrange a defective-exchange.

    If you're outside the US you'll need to contact your local Dell office.
  • bicyclebill1

    2 Intern

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    Posted November 16th, 2007 22:00

    Same problem here. No resolution yet. See at  http://www.dellcommunity.com/supportforums/board?board.id=insp_power
     
    Any suggestions will be appreciated.
  • webbysnr

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    Posted December 30th, 2007 10:00

    I've just bought a new Dell battery for my son's Inspiron 6000, and it's come up with the same "Battery cannot be identified" warning on boot-up.  Having spent the last couple of days searching the internet, all I can say is that this seems to be a very common fault that sparks off lots of wild talk about needing to replace everything from the battery to the motherboard. 
     
    The best common reported solution I have found is to downgrade the Bios to the lowest version.  I have come across half-a-dozen reports of this resolving the problem - and conversely of the battery identification problem happening straight after a Bios upgrade.  I think this is a side-effect of Dell adding intelligence to the battery and the charging circuits.  I am guessing, but I assume this was given a major overhaul after their problem with batteries overheating?  Maybe newer versions of the Bios are much fussier or don't like older batteries.
     
    I would have hoped that Dell Tech Support would have been more forthcoming. 
     
    I have lodged a query with the supplier that I just bought the battery from, on the grounds that I'm lazy and don't want to risk updating the Bios unless I have to.  One forum seemed to suggest that whilst upgrading was simple, downgrading was tricky?  I will check this out while I wait for a response from the supplier - I'll let you know how I get on.