I thought I'd post this here, in case someone here knows where to forward the comment.

I DO NOT HAVE A PROBLEM WITH THE BATTERY RECALL. One of my two batteries is on the list, and I've confirmed this through the online recall system and a replacement battery is now on order. Cool!

The thing is, as I was filling out the recall form, I noted that the zeros in the product code on my battery could be misinterpreted by some as the letter "O".

So I tested my theory. I entered the letter "O" instead of a zero in place of the last zero of my product code. The result was that my battery did not need replacement. I went back and entered a zero, and the result was that my battery DID need replacement.

I sent this to customer support, but with their automated system and everything, I don't expect positive results. I will repeat, I DON'T NEED ANYTHING. Only, I'm concerned that some users (admittedly, perhaps not too bright) may enter letters where they should enter numbers --not entirely unfair given there are actual letters as part of the product code. They may get a "false" reading as a result.

Moreover, Dell could be responsible if these users fail to get the correct information.

The answer is to either have the system accept both letter Os or number zeros, or to explain on the site that zeros should be entered.

If you know who to contact with this comment, please do forward on my behalf.

Thanks!
Becky