‎Black and Blue screen issues | DELL Technologies

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bxsplicer

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bxsplicer

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August 15th, 2010 18:00

Black and Blue screen issues

I have a Dell Inspiron 8600 running windows Xp.

I just encountered a situation that is as follows.

I was using my laptop just fine and walked away for a moment.

Came back to find a black screen, attempted to restart my laptop only to have the same thing after it restarted happen.

When I tried to do a safe mode I got a Blue screen with the following message.

Stop: C000021a {Fatal System Error} Satus of 0xc000026c (0x00000000 0x00000000) The system has been shut down

Can anyone tell me what may have caused this and how to remedy this?

Thanks before hand

E
ejn63
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Posted August 15th, 2010 18:00
Your hard drive has failed - you'll need a new, 2.5" 9.5 mm EIDE (NOT SATA) notebook drive, 120G or smaller to replace it.
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bxsplicer
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Posted August 15th, 2010 18:00
Got the following Error

Error code: 0f00:1348.

Msg Block: 618890976: Target drive aborted the command.
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bxsplicer
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Posted August 15th, 2010 18:00
I got a fail on DST short test

error code : 1000-0142

Msg: unit 4: drive self test failed. status byte = 49

Following instruction and starting up using Device and utilities disk
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bxsplicer
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Posted August 15th, 2010 18:00
Whoa, this hard drive is brand new I just put it in.
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ejn63
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Posted August 15th, 2010 18:00
Good place to start would be the hard drive diagnostics - F12 at powerup.
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bxsplicer
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Posted August 15th, 2010 19:00
Just did a Symptom tree test and got

IDE Disk S/N + WD-WX41A4018345- read test FAILED

Error code: 0f00-0262

msg: device initialization failed.

there were other errors associated with this also.

But my drive is brand new lees than 3 weeks old.
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ejn63
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Posted August 15th, 2010 19:00
Contact your reseller or WD to have it replaced.