I'm an American living in Japan. I do not speak Japanese. Bought my computer in Japan. Ran diagnostics and got the following error
Model: Studio 1555

Operating System: Microsoft Windows 7 Ultimate Edition (64-bit)

Service Tag:

How can I get help?

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Dell PC Diagnostics complete - Errors found. This system is from a region not currently eligible for an automated resolution. A part replacement is required to resolve your issue. Please contact Dell Technical Support for assistance in arranging a solution.

 
Hard Drive

SMART Short Self Test

Tool Tips Available Below.
 

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Tested and Needs Attention: (4)

Hard Drive: ST9500325AS ATA Device

SMART Short Self Test  

Failed

Your hard drive is operating outside of normal parameters and should be replaced. If the system is still under warranty please contact Dell Technical Support for additional assistance.
Note: Warranty details can be viewed at the top of this page or on Dell's My Products and Services page

USB: USB Mass Storage Device
USB Status Test  

No Device

Device not connected.

•  Search "Help and Support Center"

DVD-RW Drive: Optiarc DVD+-RW AD-7640S ATA Device

OPU Test  

Cannot Run

Dell PC Diagnostics has encountered an unexpected result. Please close your browser session and attempt to run the diagnostics again. If the issue persists, please contact Dell Technical Support.

Tray Out Test  

Cannot Run

Dell PC Diagnostics has encountered an unexpected result. Please close your browser session and attempt to run the diagnostics again. If the issue persists, please contact Dell Technical Support.