Did you ever get an answer to your question or find a solution?

Nope! No reply from the community, and no reply by Dell to countless requests I've made for help.

try a internet search (Google) for "Digital Persona Fingerprint Reader Software 4.0.1.3749_32 A" for 32 bit or "Digital Persona Fingerprint Reader Software 4.0.1.3749_64 A" for 64 bit, both has support for Win 7 and IE8.  Used the updated Authentec AES2810, 8.5.0.251 Divers from the Studio 1737. It has both 32 & 64 drivers

I have a 1735 also and upgraded to Win 7 64 bits and that is what i did to get it working.

good luck

I definitely appreciate the effort but this did not work. Same result that Ive had all along.

Im running a Studio 1535, with the Authentec AES2810. I downloaded and installed the exact same drivers you mentioned. Currently running version 8.5.0.251, 32 bit version, and 32 bit Win7.

I searched and downloaded the file that you mentioned above for Digital Persona. Thats the same software that came with the laptop (just a newer version). Installed it, and same result Ive gotten all along. Digital Persona runs, but does not detect the fingerprint reader. When you click the hand to enroll a fingerprint, it says "Enrollment cancelled. The fingerprint reader is not connected. Connect the reader"

Device manager shows the fingerprint reader, and the built in windows logon feature is working.

Any other thoughts?

hello there.....i ve vostro 1320....i too ugraded to W7 from vista home basic.....the digitalpersona stopped working after the upgrade...it said that the fingerprint reader was not connected....but the device manager showed the fingerprint reader from ubtek....i checked for the latest driver using the windows7 and it said that the installed driver was up to date...then i went to the dell support and download page and then entered my service tag and checked for the fingerprint reader driver...it had a newer version....so what i did was...i uninstalled the driver and the installation software both....then re installed the driver manually....then i installed the latest version of the digitalpersona i.e.. 4.0...and now its working like charm....even works with mozilla 3.6.....

hope it ll help you....enjoy

but my problem is with the BT....i ve nt found any solution for installing the driver for W7...plz help

I cannot remember if I used the factory disk or I used these drivers.

Authentec AES2810 (Fingerprint Reader W7 64-bit) 

I installed the Vista drivers in the compatibility mode.

Right click on the drivers file, left click properties, left click compatibility. Change the compatibility to Vista. Then right click on the drivers, left click run as administrator.

Rick

hi,

Since i wouldnt find a solution in the DELL portal i tries browsing above. compatible software is in below link.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-72127-1&lc=en&dlc=en&cc=us&lang=en&os=2100&product=3812229

1.download the exe

2. extract exe using win rar

3. go in to the folder "sp43883"

4.run the set up inside that folder.

this version works perfect in my dell studio 1737 with windows 7 ultimate

Thank you for this hint, works perfectly with my Studio 1737 and Windows7 64bit :emotion-1:  - as opposite to Dell's driver which does not :emotion-12:.

I tried the above but as I have Windows 7 32 bit the driver won't work. I've tried uninstalling the DigitalPersona software and the AuthenTec drivers, then reinstalling from the original Dell Vista disks with and without the DigitalPersona software but no joy. This is getting frustrating!