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jaynescorp

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18 years ago

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J

jaynescorp

32 Posts

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60886

January 8th, 2009 09:00

E6500 standby locking up issue

I have winXP installed with all drivers. Its on a Dell port replicator for the E-series and everytime it goes into standby whether on its own or if I close the laptop, it'll lock when trying to get it out of standby. There's no getting it out of standby so I have to do a hard power off. Any ideas? Any known issues?

  • smilexs

    6 Posts

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    Posted January 11th, 2009 03:00

    I have the same problem! I am also looking for answers. Why is dell so frustrating!

  • jaynescorp

    32 Posts

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    Posted January 12th, 2009 06:00

    Have you tried calling Dell support about it? I wonder if they know this to be an issue? I have read in another forum there are other people experiencing this same issue. I need to be able to work this out asap.

  • pnewell

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    Posted January 15th, 2009 16:00

    Look here:
    http://en.community.dell.com/forums/t/19250827.aspx

    Apparently it's a problem with the Webcam driver (believe it or not).
    I just tested it on one of my E6500s; went into standby and came back out with no issue! 

  • pnewell

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    Posted January 16th, 2009 08:00

    The nVidia-based one pulses too?  If so that's a good thing; it is going into standby.

    How are you trying to bring it out of standby?  The power-button or the keyboard?

    Also, have you tried standby with the nVidia one un-docked?

  • pnewell

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    Posted January 16th, 2009 08:00

    Interesting...

    Could be a conflict with the port replicator?  :emotion-6:  Again, ours are working okay.  The only other thing is that I have  a bunch of items disabled in the BIOS/EFI that are not in the models we have purchased (LPT, COM, modem, etc).  Might want to check through the settings and disable whatever is not in your configuration.
    Also, maybe try uninstalling the driver for the webcam, then disable it in device manager and see if that helps.

    Out of curiousity, when you close the lid, wait a second, then open it back up, does the power light ever begin to 'pluse', or is it on steady?

  • jaynescorp

    32 Posts

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    Posted January 16th, 2009 08:00

    This morning I read the issue with the webcam and so I went to look at the driver version and it wasn't installed. It was a default Microsoft driver so I downloaded the correct version from Dell because it said there was no driver to roll back to. It prompted me to restart the machine. I put it into standby and it still locks up.

  • pnewell

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    Posted January 16th, 2009 08:00

    All of ours are with the nVidia VGA and the standby works correctly with the 1.3.2.919 driver.

    Ask a silly question - did you reboot after rolling-back the driver?

  • jaynescorp

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    Posted January 16th, 2009 08:00

    Yeah maybe I'll try disabling it altogether and see what happens. When I do close the lid the power LED does start to pulse. I used the same port replicator to test the other laptop with the Intel video chip and it's able to come out of standby.

  • jaynescorp

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    Posted January 16th, 2009 08:00

    So our department has 2 of these laptops and port replicators so far. I rolled out and its having the standby locking issue. Last week I then imaged and updated everything software wise on it. I docked it and went into standby and it actually came out of standby! The only difference is that the model with the issue has the Nvidia video chip and the without the issue has the Intel chip. I'm not sure if thats something to look at because I made sure that the webcam driver is the 1.3.2.919 version and it still locks up.

  • jaynescorp

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    Posted January 16th, 2009 09:00

    Yes both of them pulse. They go into standby fine but the Nvidia based one does not come out of standby. I press the power button then move the mouse and tap the keys on the keyboard. The pulsing stops and the power LED is solid blue but the screen is black. I have tried it undocked with the same results.