Hi,

You can try uninstalling and reinstalling the video driver for your computer.

Uninstall and re install the drivers:

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “Display adapters”, you will find the video driver listed.
• Right click on it and click on “uninstall”. (Check the driver installed on your system, note down the same and re-install the video driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system.

Once the system restarts, click on the below link:

             http://dell.to/OukFUO

• Enter the Service Tag of your system or select system model.
• Select the Operating System and select video driver under “Video”.
• Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select “Run as administrator”.
• Install the video driver by following the on screen instructions.
• Check if the issue is resolved or not.

If the issue still persists, you need to update the system BIOS:

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals (printers, scanners or any USB device)before updating the BIOS.

Click on the below link:

            http://dell.to/OukFUO

• Enter the Service Tag of your system and select the operating system.
• Go to “BIOS” and click on the BIOS available.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the BIOS on your desktop.
• Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
• Follow the prompts on screen to update the BIOS.

 Please reply in case you have any questions.