UNSOLVED
Hard Drive Failed during diagnostic. Error Code
hi Dell Forum,
Please help.
I was having a blue screen error. I could not get it resolved, and read the forum and went ahead with a recommended solution of performing a factory reset to fix it.
The problem could not be resolved.
Today, I tried to run Dell diagnostics on the machine.
I am getting the following error::
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Msg: Hard Drive 0 –
S/N S2 WADLRB, self test unsuccessful. Status = 7
The given code and message can be used by Dell Technical Support to help diagnose the
problem.
Do you want to continue
testing?
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** Hard Drive 0 – DST
Short Test **
DELL-Shrikanth G
2 Intern
•
618 Posts
379
0
Posted August 26th, 2013 23:00
Hi suchirg
The error code 2000-0142 indicates that the hard drive has failed. Depending on the warranty status we can help you further, please use the link below to check the warranty status.
http://dell.to/YeuzUO
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.
DELL-Shrikanth G
2 Intern
•
618 Posts
379
0
Posted August 19th, 2013 21:00
Hi Suchirg
There’s seems to be an issue with your hard drive however I would suggest you to continue running the test. If you have already aborted the test please run the test again and let me know your findings to help you better.