I purchased my dell XPS laptop 2 months ago. Since then my softkeys at the top of the laptop have worked sporaticly. The first time I contacted Dell tech support they reloaded the drivers. This corrected the issue for a couple of weeks. The problem returned and I called in again. Dell agreed to send someone out to look at it. My concern is that was over three weeks ago.

I was contacted by techician 3 weeks ago and scheduled an appointment for that Friday. Unforuntely my dad was hospitalized and I had to reschudle for the following Monday. Monday came around and no one showed. The tech called me and told me that he would be out Friday. That Friday the tech called and stated he was sick and would arrive on Saturday. That Saturday I didn't recieve a call nor did the technician show up. This past week, Monday, the tech called and made an appointment for this evening. Today, I recived a call from the tech stating that he was no longer employeed.

I called into the tech support center and explained my situation to Gladimir whom laughed after I had explained what had happened. How do you get anyone at dell to take you seriously or help?