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gopher2

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gopher2

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August 26th, 2005 18:00

Mouse issues

I got a usb mouse for my inspiron 6000.. Mostly cause i hate using a touchpad. When I hook up the mouse it goes throught the whole  add hardware deal. and when it gets to the end it gives a error message  "An error occured during the installation of this device.. Data Error(cyclic redundancy check)"
Dont know if this will help but it searches for it as HID-compliant mouse.. But in the device manager the mouse appears under the proper name. Someone plz help
  • B

    BigBrother

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    Posted August 27th, 2005 20:00

    gopher2,

    The error message referring to a CRC (Cyclical Redundancy Check) failure points to a bad driver file during the driver installation.  Go to the manufacturer's website and download the driver for the device.  Install the newer driver.

    Steve

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    gopher2

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    Posted August 28th, 2005 17:00

    Website does not offer any drivers... only software to customize mouse.. It says drivers come with windows xp. Would contacting there customer service department be the next step.

     

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    BigBrother

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    Posted August 28th, 2005 20:00

    gopher2,

    In the error message, what is the file name that it says has the CRC error?

    Steve

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    Rajesh_NK

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    Posted August 29th, 2005 02:00

    Hi,
     
    Why dont you try to download the drivers for the mouse and also try to flash the BIOS. I check the website and this are the links.
     
    Alps: R89598.EXE
    BIOS : I6000A08.exe
     
    Find above the file name, search for the file name in www.support.dell.com and install it, the instructions are below in the same page of download..
     
    Raj

    Message Edited by Rajesh_NK on 08-28-2005 10:57 PM

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    gopher2

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    Posted August 29th, 2005 17:00

    It does not list a file name
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    gopher2

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    Posted August 29th, 2005 23:00

    Im thinking it is not a problem with the mouse .. i tried a different mouse and it also did not work. It appears the comp does not know how to recognize a mouse

     

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    gopher2

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    Posted August 30th, 2005 03:00

    I tried all that.. I dont think its a problem with the mouse.. Windows recognizes it is there... I think it just doesnt know how to use a mouse instead of the touchpad.. Is there anything from dell i can download
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    Rajesh_NK

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    Posted August 30th, 2005 04:00

    Hi,
     
    Have you disabled the touchpad from BIOS,
    once you get the error message, are you able to use the mouse, or the mouse freezes?
     
  • G

    gopher2

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    Posted August 30th, 2005 18:00

    The bios thing doesnt work
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    Rajesh_NK

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    Posted August 31st, 2005 02:00

    There is nothing much we can do then to replace the motherboard, I strongly feel that this could be related to touch pad or problem with the motherboard,

    Contact Dell.

     

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