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numan945

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13 years ago

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numan945

2 Posts

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10890

July 16th, 2013 11:00

Need Help

Hy A.OA

I buy a laptop Dell Inspiron 15 3520 about 3 months ago from Pakistan,, In the package I got only LAPTOP, CHARGER and Battery, Nothing else 

Could any one help me Why it is??, One thing more there was no warranty card in the package,

When I started My laptop for first use I was shocked to see that Windows 7 was installed in it and on the bottom of laptop Windows 8 monogram was attached, I dont know what is this IS DELL MISTAKE's??

Now right speaker if laptop is dead I tried to get back by troubleshooting and re instaling the drivers but is Gone,

I am very much disappointed I am a student and I buy this after collecting 2 year my pocket money, :emotion-6: 

  • speedstep

    11 Legend

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    46969 Posts

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    Posted July 16th, 2013 11:00

    Dell does not have any direct Dealers in Pakistan.

    Pakistan Office Products or Unique Technologies and/or Dell will not provide warranty support for international products with no local warranty applicable.

    www.dell.com/.../acknowledgement-pk

    Disclaimer:

    Only Specific retailers sell authorized Dell channel products with local warranty issued by Pakistan Office Products (POP) or Unique Technologies (UT).

    Please ensure that you purchase authorized Dell channel products only. Authorized Dell channel products come with local warranty cards issued by either POP or UT.

    Pakistan Office Products or Unique Technologies and/or Dell will not provide warranty support for international products with no local warranty applicable.

    Warranty support and claims can be done through either POP or UT depending on the local warranty card issued with your product.

    All warranty support can be claimed from either POP or UT depending on the warranty card issued to you by the retailer.

  • Dell-Rajesh R

    6 Operator

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    3318 Posts

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    Posted July 16th, 2013 12:00

    Hi numan945,

    As SpeedStep correctly said, you can take the computer to the retailer and they would fix the computer under warranty if the computer has active warranty. Kindly ask the retailer about the warranty card.

    Please reply for further questions.

  • ejn63

    11 Legend

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    87469 Posts

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    321256 Points

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    Posted July 16th, 2013 12:00

    You would have to ask your reseller -- all support/service/warranty comes from them, not Dell -- as you've been advised, Dell has no corporate presence or support in Pakistan.

  • numan945

    2 Posts

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    Posted July 16th, 2013 12:00

    I know that speedstep said, according to speedstep and my knowledge my laptop will go out of counrty for reparing of just one speaker, and tell me how can I get Windows 8 disc,  it has windows 8 sticker on its back I already contact with retailer he said thats Dell mistake and they can do Nothing,