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SalvatoreRizzi
2 Posts
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1752
December 31st, 2016 02:00
overheated battery
Hi,
I have got a xps 15 9550, bought one month ago. my problem is the overheating of battery without reason. just turned it on (whit o whitout CA) the battery overheats immediately and only the battery: others hardware components have correct temps. The diagnostic (F12) is ok and the BIOS (F2) describes the battery status in perfect condition. Apparently there is not an hardware problem. the support suggested me as first one the downgrade of BIOS and OS, but nothing is improved, then they adviced to unplug the battery and the overhealting has terminated. thus i have changed the battery; but with the new one the problem worsened. Now always the battery overheats just I turn on the laptop, but the overhealting persist with unplugged battery. it's incredible. the italian support think that there is a motherhead problem and they want to change it. any alternative suggestions for the source of the problem?
Thanks
Salvatore
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Posted January 2nd, 2017 13:00
:emotion-2:
Please click on link below, hopefully it will be a help to you:
EDIT:
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Posted January 3rd, 2017 07:00
thanks for the advices. I have another question. the option "Dell Extended
Battery Life Options" does exist on my xps15? i didn't found "longevity mode" or Desktop mode". Is there any option in addition to those of BIOS. maybe an utility system? Model: xps 15 9550
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Posted January 4th, 2017 06:00
Dell doesn't list any Quickset Application (Battery App) for Windows 10 or 8.1 on Dell Product Support page listed in the link below. However, under System Utilities, there is Dell Command/ Power Manager which you could installed on system.
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Posted January 4th, 2017 06:00
LSUFAN51
6 Operator
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6519 Posts
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Posted January 2nd, 2017 13:00
Also,
Please click on Dell video below.