UNSOLVED
Studio 1745 doesn't work
Ever since I got my Studio 1745 it has been nothing but trouble. A few years ago it looked like a had a virus and was told by Dell support that I needed to reload the bios and clean my hard drive. I did as suggested, then loaded the Windows 7 disks. It didn't work !
When I try to boot the computer I get a message saying it can not read the hard drive or the DVD drive and that I need to install windows. The windows installation disc is the DVD drive but it will not eject.
When the problems started (before erasing the hard drive or reinstalling the bios) the computer would not recognize the feed from my router, function buttons for wireless connection would not work either, the DVD eject didn't work. In short everything stopped working.
I am sick and tired of looking at a computer that I paid good money and have not gotten much use out of it. Is there a permanent fix or should I bite the bullet and throw it in the trash?
Thank You
I did as suggested and the diagnostics showed no problems, Windows loaded normally afterwards and used the computer with no problems at all for about 12 hours. Then this afternoon I turned it on I got an error message:
"Operating system not found"
I am running the extended diagnostic right now but it doesn't make any sense, to me.
Please help.
ejn63
11 Legend
•
87468 Posts
•
321253 Points
298
0
Posted September 1st, 2015 05:00
You may have two problems - or just one. Start with an extended diagnostic on the hard drive -- F12 at powerup. if the drive is failing, it could easily explain all the other issues -- and given the design life of a hard drive (5 years ) and age of the system, it could well be on its way to failure.