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Azareein

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9 years ago

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Azareein

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July 8th, 2017 10:00

Touchpad Application Missing

Hi all,my touchpad suddenly not worked as normally but when i check in F12,the diagnostic didint found any problem,also all the Dell Touchpad application were missing..

  • LSUFAN51

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    Posted July 8th, 2017 15:00

    :emotion-2:

    Please list Dell model number and version of windows. Ex: Dell Inspiron 3543, windows 10

    In the meantime, do you see Dell touchpad driver listed in device manager ?

    Dell Inspiron 3543;

  • Azareein

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    Posted July 8th, 2017 17:00

    Hi thanks for replying,my Dell is Dell Inspiron 15 (3521) and my Windows is Windows 10,i cannot see any application about touchpad,only HID Mouse (my wireless mouse) appear there.

  • Azareein

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    Posted July 8th, 2017 18:00

    And also all synaptic driver is missing

  • LSUFAN51

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    Posted July 9th, 2017 07:00

    Please expand Mice And Other Pointed Devices in device manager. At the taskbar, click on Action, and then Scan For Hardware Changes, hopefully touchpad driver appear. If that doesn't work, click View, and then Show Hidden Devices.

  • LSUFAN51

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    Posted July 9th, 2017 08:00

    If the touchpad appears, tap it, click on Mouse, and then make the necessary adjustments, see image below:

  • LSUFAN51

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    Posted July 9th, 2017 08:00

    If touchpad still doesn't show up, type Programs And Features onto [Cortana]search box, and then look for Dell Touchpad. Please let us know if you see it. If you see it, type Settings onto the search box, select Mouse & Touchpad, Additional Mouse Options, hopefully you'll see the image below:

  • LSUFAN51

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    Posted July 9th, 2017 08:00

    Now, if Dell touchpad isn't listed in Programs & Features, I suggest you power off the system, remove all peripherals from system, remove wireless USB(mouse) receiver, AC adapter, and then battery. Press the 'Power On " button for 15 seconds to release Static Flea Power . Replace battery, adapter, and then power on system. Hopefully touchpad is working again. If yes, plug USB receiver back into system to see if touchpad still operate.  

    Keyboard, touchpad, or mouse not working correctly | Dell US

  • LSUFAN51

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    Posted July 9th, 2017 09:00

    Deleted....

  • LSUFAN51

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    Posted July 9th, 2017 09:00

    Lastly,

    If all troubleshooting failed and Dell Touchpad driver still doesn't appears in device manager, I suggest you install Dell Touchpad driver from the link below. 

    www.dell.com/.../DriversDetails

     

  • Azareein

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    Posted July 12th, 2017 19:00

    Device manager showing Dell Touchpad with mini exclamation mark(yellow) on the right,additional mouse option didnt show touchpad option.

    cortana found no result on "Dell Touchpad"

    Best regards,

    azareein