UNSOLVED
DELL U2311H rev A02
Hello,
I just got this monitor in my post and wanted to try it out, and first thing I see is this :
Some weird radial stain at the bottom of the panel. Is there a way to get rid of it? I tried out the VGA and the DVI port both at my laptop and desktop computer, with the same result though. I tried out different settings aswell, other Gamma, brightness, not working.
Anyway to get rid of them, or do I have to return it? :(
DELL-Chris M
Community Manager
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56891 Posts
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Posted January 20th, 2011 10:00
Get it replaced. Make sure you specify that you are entitled to a New Exchange. If you only have a monitor order number, you should contact Order Support. If your monitor was purchased tied to a Dell PC, contact Technical Support. They will need the following data -
Email Address:
Name:
Shipping Address:
Phone Number:
Monitor Order number or PC Service Tag number:
Monitor 20 digit PPID number:
Reason: Monitor fails the STFC (Self Test Feature Check)
Troubleshooting Done:
Post a picture of the issue here and provide the link:
http://www.pic-upload.de/view-8582867/P1050222.jpg.html
DELL-Chris M (old account)
#IWork4Dell