UNSOLVED

Valamyr

updated

13 years ago

V

Valamyr

8 Posts

0

659957

March 16th, 2013 05:00

Is this much backlight bleeding normal? (U2713HM)

Hello, I just acquired yesterday a new U2713HM. Overall it's great except for one nagging issue; yellowish backlight bleeding in the lower left corner and blueish in the lower right. I read the backlit color policy but I have a hard time understanding what it means and an even harder time accepting that this could be 'normal'. However I'm not an expert and it's my first 'bleeding' panel so I figured I'd make a post to ask 'how much is too much'?

I took those pictures (sorry for the rather poor quality, still the problem is visible);

 https://dl.dropbox.com/u/5859263/Misc/IMG_20130315_194718.jpg

side by side shot with my trusty old wfp2407, which doesn't bleed;

What should I do about this? Is this a defective panel?

Thank you for your advice.

  • DELL-Manshu S

    6 Operator

    2160 Posts

    3594

    0

    Posted March 16th, 2013 06:00

    Hi Valamyr,

    I am unable to see the pictures provided by you. I would suggest you to provide the pictures again so that I can forward it to the team concerned and keep you posted.

    Thanks & Regards
    Manshu S
    #iworkfordell

  • Valamyr

    8 Posts

    3594

    0

    Posted March 16th, 2013 06:00

    Oh, sorry about that. I'll try direct links instead...

    https://dl.dropbox.com/u/5859263/Misc/IMG_20130315_195741.jpg

    https://dl.dropbox.com/u/5859263/Misc/IMG_20130315_194718.jpg

    https://dl.dropbox.com/u/5859263/Misc/IMG_20130315_194622.jpg

    These should work, unless the issue is that your proxy blocks Dropbox.

  • DELL-Manshu S

    6 Operator

    2160 Posts

    3594

    0

    Posted March 16th, 2013 09:00

    Hi Valamyr,

    Thank you for the information.

    I have forwarded the pictures to the team concerned. I will keep you posted.

    Thanks & Regards
    Manshu S
    #iworkfordell

  • jnorto

    8 Posts

    3594

    0

    Posted March 21st, 2013 09:00

    I also purchased a U2713HM monitor (February 28th and it was delivered on March 14th).

    I am very happy with the size and resolution of the monitor but am very annoyed by the "bleed" and perceived colored corners...

    Top left corner - moderately yellow/red.

    Bottom left corner - very yellow, on darker screens I see a faint small "flashlight" about two inches left of the Dell logo.

    Bottom right corner - looks OK I think, but looks different because of the other corners being so "off".

    Top right corner - a bit light compared to bottom right but ok...

    I really notice the color in the corners with any video or game with movement as the images seem pass through the "colored" corners and pick up the yellow/blue and stand out more.

    I am using factory settings with the RGB preset with no adjustments to brightness or contrast (both at 75) as I believe the monitor was calibrated at the factory...

    Is this ok for a $800 monitor???

    Please advise.  Thanks.

  • kensic

    22 Posts

    3594

    0

    Posted April 2nd, 2013 10:00

    i too have similar bleeding and glowing on the monitor i received yesterday.

    this seems to be a problem that effect this model number. Dell needs better QA to eliminate this problem to shipped to customers.

    i'm contacting dell to get a replacement for mine.

    However the real question is, when will this be fixed permanently?

    any Dell employees care to chime in on this question

  • jnorto

    8 Posts

    3594

    0

    Posted April 2nd, 2013 10:00

    Quick update on mine (see above post) - I had a replacemnet arrive yesterday (has a Jan 2013 Manufacturing Date) and it's pretty much the same as the photo I posted with a very yellow bottom left corner, and I find it very distracting watching video or playing games.  I will be sending it back as well i guess.  

    I would like to know if it will be possible to find a panel that isn't yellow like this or not??? Am I just wasting my time???

    A response from a Dell rep would be much appreciated.

    Thanks.

  • kensic

    22 Posts

    3594

    0

    Posted April 2nd, 2013 11:00

    after reading many threads from this forum and other forums. i'm starting to believe it's a lost cause. because everyone that had replacement monitors still had the same bleeding problem.

    Dell needs to address is issue ASAP and revise this monitor!!!!

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

    3594

    0

    Posted April 3rd, 2013 07:00

    Our apologies that you all are not happy with the monitor. But there will not be a "revision" change since they do meet our manufacturer specifications.

    * Go back to the top of this Monitor Forum
    * Open "FAQ Monitor"
    * Open "Backlight or Color/Tint variance"


    DELL-Chris M (old account)

    #IWork4Dell

  • jnorto

    8 Posts

    3594

    0

    Posted April 3rd, 2013 09:00

    So why did tech support send me (and many others) a replacement unit if your statement above says it's within specs?
    * They do not know the policy. They should not have sent any replacements based on those pictures. DELL-ChrisM

    Now I am on hold waiting to find out why the prepaid courier sticker was not included for the return of the first monitor... good times...

  • kensic

    22 Posts

    1567

    0

    Posted April 3rd, 2013 09:00

    i believe Dell hasn't figure out a way to completely seal the bleeding with this new  "IPS-AH" type display, heck even Apple has this same bleeding problem on their newest imac displays which is the same "IPS-AH" technology.

    because Dell's 24" LCD display can safely say there's no bleeding what so ever.

    til the solution surfaces, we are just sitting ducks staring the same yellow-ish glow in the corners when we watch movies or play games. so sad :(