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Go to SolutionSP2309W, Webcam doesn't work
Hi
Dell SP2309W webcam doesn't seem to work. It is connected to the HP laptop. In the Device Manager, I can see the Monitor webcam installed under the Imaging devices. USB upstream cable is connected from the monitor to the docking station. Could anyone help resolve this issue. Thanks. Smitha
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Posted October 2nd, 2014 07:00
Disconnect the monitor USB upstream cable from the dock. Connect it directly to a USB port on the computer and test.
DELL-Chris M (old account)
#IWork4Dell
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Posted October 16th, 2014 02:00
Thank you for the suggestion. This worked successfully with my HP laptop :). But it doesn't work with the users laptop.
The user has a Dell SP2309W monitor with Soundbar AX510PA which is connected to HP laptop. The upstream cable is connected directly to his laptop. But it doesn't seem to work.
Do you have any other suggestions?
BR, Smitha
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Posted October 16th, 2014 09:00
You lost me. What does the Dell Soundbar AX510PA have to do with this? In detail explain how the laptop, dock, and monitor are connected. Using what ports and what cabling.
DELL-Chris M (old account)
#IWork4Dell 9720
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Posted October 17th, 2014 00:00
Sorry for the confusion. To make it clear,
Dell monitor = SP2309W
HP laptop = elitebook 2170pLaptop is mounted on the docking station. All the cables from the monitor are connected to the docking station EXCEPT the monitor's USB upstream cable. This cable is directly connected to the laptop.
I hope this is clear. Thank you in advance for helping to resolve this issue.
BR, Smitha.
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Posted October 17th, 2014 06:00
Very confusing. You kept calling our monitor a desktop. A desktop is a computer, not a monitor. We know the SP2309W Webcam is functional because it works on your laptop. So the culprit must be the other laptop. Either the USB port on that laptop is not functioning (test them all), or they are running a different operating system. Or they have not installed the software.
DELL-Chris M (old account)
#IWork4Dell 9720
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Posted October 21st, 2014 02:00
Its not working. Tried 1 port in laptop. The laptop is Hp Elitebook 2570p. This laptop has only 1 port to connect upstream cable.
Tried also different ports in docking station. But in vain. Wecam software is already installed.
Do you have any other suggestions?
SmithaC
5 Posts
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Posted October 21st, 2014 02:00
Please ignore my previous post. It perfectly works with one of the ports in the laptop. Thank you so much. Sorry for all the confusion.