If the lines are visible when running the Built-in Diagnostics 55-56, it is faulty. No, you will get a refurbished exchange. If the lines are NOT visible when running the Built-in Diagnostics, the monitor is fine.

Thanks for your reply. The lines and blinking are totally visible while running test mode in all colors. no change at all. This really shocks me, it has varely 4 months of real use, and not intensive at all. I an economical effort (for my pocket) in what I thought was a secure and "long lasting" option. but four months? What's the process to solve this issue in the better way? Thanks again for your support.

There is not a "better" way. The warranty you purchased means you get a used/refurbished exchange.

Taking into account how long my monitor lasted, it seems I had already an used one!

Very first bad experience after 15 intense years using electronic devices profesionally.

Anyway, this things happen... Do you know where should I write too? Here in Berlin?

...that´s what I mean with the better way, I have no experience in these things.

Thanks a lot for your help.

Dear Chris,

I bought my Dell monitor in an internet shop.

Should I write to them? or to an official Dell support?

Or should I go to a physical store here in Berlin?

I would appreciate any help on how to proceed to have a working monitor as soon as possible, as I am in the middle of a video production.

Thanks a lot.

I'm trying to register to follow the procedure for an exchange, but it says:

Invalid Service Tag

The Service Tag GHPXXXX you have entered cannot be registered.
Please enter a different service tag in order to proceed to the next step.
Thank you

But that is the Tag number in the back of my monitor!

What is wrong?

Please, help me how to proceed.

The U2713HM could have originated from a different region (Americas/Euro/Asia Pacific) which is why the tag is not showing on your regions site. The tag appears here. Use the service tag transfer form for Germany. When completed, 7-10 business days, your region can setup a monitor exchange.

this seems a joke. look what a useful and wonderful support page Dell offers:

http://www.dell.com/support/contents/de/en/dedhs1/category/Contact-Information/Customer-Support?ref=contactus

no links, no mail, no instructions... i wonder if there's a hidden camera somewhere, filming my unsuccessful periplus.

the "international support" link, takes you to a page that just doesn't exist:

http://www.dell.com/support/contents/de/en/dedhs1/article/sorry

it even says "sorry" at the end of the link! what kind of company is this?

please, someone help me on the procedure to get a functioning monitor.

hallo again,

this is starting to be the most unsuccessful and frustrating purchase of a product in all my life. I just can't believe the way dell handles a 10 months old 500€ monitor that is faulty.

i wrote the german support days ago, and no answer at all. this is the only monitor i have besides my laptop! how long is this procedure going to last??

why the tag number doesn't work? why you can't help me from u.s.a.?

why the german support doesn't answer?

:(