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Go to SolutionU2723QE, cannot USB Switch when PIP/PBP is enabled
I have connected 2 laptops into my Dell U2723QE monitor and downloaded DDM (Dell Display Manager) 2.1 on both. I should be able to use the U2723QE built-in KVM switch. However, when in PIP/PBP mode (as required), I get the error "USB switch function is only available when PIP/PBP function is enabled. Ensure that your input devices are connected to the monitor". Has anyone experienced this before?
Thanks
797
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Posted January 20th, 2023 08:00
How are both Laptops connecting to the U2723QE using which ports and cable?
Laptop #1 video out port? --> >?cable? --> U2723QE video in port?
Laptop #2 video out port? --> >?cable? --> U2723QE video in port?
DELL-Chris M (old account)
#IWork4Dell
755
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Posted January 23rd, 2023 06:00
Laptop #1 Thunderbolt 4 port --> >USB C --> U2723QE video in port
Laptop #2 video out port --> HDMI --> U2723QE HDMI port
753
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Posted January 23rd, 2023 07:00
Maybe I am reading the U2723QE Monitor User’s Guide page 64 incorrectly, but it appears that PIP/PBP can only be used if connecting to the U2723QE USB-C and DP. It does not mention HDMI.
DELL-Chris M (old account)
#IWork4Dell 675
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Posted January 25th, 2023 14:00
I switched it from HDMI -> HDMI to DP -> DP and I still get the same error message that USB function is only available when PIP function is enabled (it is enabled).
615
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Posted January 27th, 2023 13:00
Works now. Thanks
DELL-Chris M
Community Manager
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643
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Posted January 26th, 2023 04:00
Connect the provided U2723QE USB-A to USB-C cable to Laptop #2 and retest.
Laptop #1 Thunderbolt 4 port --> U2723QE USB-C to USB-C cable --> U2723QE #5 USB-C (Video + Data) port
Laptop #2 DP port --> U2723QE DP to DP cable --> U2723QE #4 DP in port
Laptop #2 USB-A port --> U2723QE USB-A to USB-C cable --> U2723QE #8 USB-C upstream port
DELL-Chris M (old account)
#IWork4Dell