UNSOLVED

Cooksowell

updated

5 years ago

0

580

November 25th, 2021 06:00

U2913WM, grey vertical lines

I have a problem with my monitor, it's all grey with vertical lines.

Capture2.JPG

  • 302

    0

    Posted November 25th, 2021 06:00

    What is BID, I can't find this. Did the 5 seconds but still grey lines

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

    303

    0

    Posted November 25th, 2021 06:00

    Monitor power cable/button reset, BID (Built-in Diagnostics)
    * Turn the monitor off
    * Disconnect every cable (including the power cable) from the monitor
    * Press the power button in for 5 seconds (clears any residual power in the circuits). If not a mechanical power button, just wait 5 seconds
    * Reconnect ONLY the power cable to the monitor
    * Run the BID, page 58
    - If the BID does not show the issue, the monitor itself is functional. The fault lies with either the cabling, video card/GPU, video card/GPU driver, or operating system
    - If the BID shows the issue on the colored and text screens, the monitor is defective


    DELL-Chris M (old account)

    #IWork4Dell