UNSOLVED
U3415W, display is jumping
I've started to notice that my U3415W screen jumps around an a little gray bar appears at the bottom (a couple of pixels tall). Sometimes, it's one hop. Other times, it shakes like it's having a seizure. I've noticed this on a Windows 10 PC and on my MacBook Pro. I've tried connecting via DP-to-USB C cable, HDMI through a hub, HDMI directly - it happens with all configurations. That's got me thinking it's the monitor. I shot a short video to show what I'm talking about. Question to the community: does this seem like a bad main board? Would replacing it with a salvaged PXF79 board on eBay potentially fix this? Are there other things you can think of? Many thanks!
DELL-Chris M
Community Manager
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Posted November 10th, 2018 05:00
Dell cannot speak to the repair since we do not do them. We only exchange them while still under the purchased warranty period.
* Turn the U3415W off
* Disconnect ALL cabling from the U3415W
* Press and hold in the U3415W power button for 8 seconds
* Reconnect the power cable to the U3415W
* Connect one video cable from the Windows PC to the U3415W
* Turn the U3415W on
* Turn the Windows PC on and boot into safe mode. Do you see the issue?
* Restart the Windows PC into normal mode. Do you see the issue?
DELL-Chris M (old account)
#IWork4Dell