UNSOLVED

RDV87

updated

2 years ago

R

RDV87

1 Rookie

1 Message

2 Points

0

63

February 21st, 2025 07:51

U3419W, USB glitching

I've been using this monitor with no issues for a long time. Since some months however, the USB has started glitching. I especially have issues with my Logitech Webcam as well as my USB Keyboard. The webcam is increasingly glitchy up to a point where it is not useable anymore.

The keyboard sometimes works fine, but sometimes is also not usable: when i type something, suddenly it is as if a key on the keyboard get's stuck, like I'll be typing and thennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn .... something like that happens.
Is this a known issue and is there anything to do about it, or is the screen just end of life? Would really be a shame because apart from that, the screen is still great.

(edited)

  • Chino de Oro

    11 Legend

    8458 Posts

    46451 Points

    0

    0

    Posted February 21st, 2025 09:55

    Faulty USB port should not considered the monitor end of service life.  Move the webcam and mouse/keyboard to USB port on PC will solve your current issue.

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

    0

    0

    Posted February 21st, 2025 13:37

    Other troubleshooting =

    * Reconnect the the P57VD USB-B to USB-A cable on both ends
    * Test those USB-A devices on all four U3419W USB-A ports
    * Replace the P57VD USB-B to USB-A cable with retail USB-B to USB-A cable and retest


    DELL-Chris M (old account)

    #IWork4Dell