UNSOLVED
964
0
Posted October 8th, 2012 01:00
964
0
Posted October 8th, 2012 01:00
1. Yes, I did not change the wifi card, it is the one came with the computer.
2. Service tag:
964
0
Posted October 8th, 2012 01:00
qiening,
Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.
Rick
964
0
Posted October 8th, 2012 01:00
1. Yes, I did not change the wifi card, it is the one came with the computer.
2. Service tag:
964
0
Posted October 8th, 2012 03:00
well mine is quite different from yours, and it does not show anything about network card
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NING-PC
System Manufacturer Alienware
System Model Alienware X51
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Alienware A01, 2011/12/21
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale People's Republic of China
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Ning-PC\Ning
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.90 GB
Available Physical Memory 5.93 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.5 GB
Page File Space 7.90 GB
Page File C:\pagefile.sys
I checked my device manager, and the network adapters are Dell wireless 1502 802.11b/g/n and Realtek PCIe GBE family controller.
964
0
Posted October 8th, 2012 03:00
I think it is all because of Dell's doggy wifi card, and I tried all the things you advised, but nothing changed. Well anyway thanks a lot for your help.
964
0
Posted October 8th, 2012 03:00
qiening,
If you ran the program, it should have looked something like this...
Host Name: PUDGYONE-PC
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: PudgyOne
Registered Organization: Microsoft
Product ID: Removed
Original Install Date: 8/16/2012, 12:44:00 PM
System Boot Time: 10/7/2012, 9:47:47 PM
System Manufacturer: Dell Inc.
System Model: XPS L421X
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1701 Mhz
BIOS Version: Dell Inc. A04, 6/26/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,998 MB
Available Physical Memory: 1,639 MB
Virtual Memory: Max Size: 7,995 MB
Virtual Memory: Available: 5,440 MB
Virtual Memory: In Use: 2,555 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\PUDGYONE-PC
Hotfix(s): 115 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2393802
[04]: KB2397190
[05]: KB2425227
[06]: KB2459268
[07]: KB2475792
[08]: KB2478662
[09]: KB2479943
[10]: KB2482122
[11]: KB2484033
[12]: KB2488113
[13]: KB2491683
[14]: KB2492386
[15]: KB2495523
[16]: KB2496898
[17]: KB2505438
[18]: KB2506014
[19]: KB2506212
[20]: KB2506928
[21]: KB2507618
[22]: KB2509553
[23]: KB2511250
[24]: KB2511455
[25]: KB2515325
[26]: KB2518869
[27]: KB2519736
[28]: KB2522422
[29]: KB2529073
[30]: KB2529825
[31]: KB2532531
[32]: KB2533552
[33]: KB2536275
[34]: KB2536276
[35]: KB2539635
[36]: KB2541014
[37]: KB2544893
[38]: KB2545698
[39]: KB2547666
[40]: KB2550648
[41]: KB2552343
[42]: KB2560656
[43]: KB2563227
[44]: KB2564958
[45]: KB2567680
[46]: KB2570947
[47]: KB2572077
[48]: KB2579686
[49]: KB2584146
[50]: KB2585542
[51]: KB2588516
[52]: KB2603229
[53]: KB2604115
[54]: KB2607576
[55]: KB2618451
[56]: KB2619339
[57]: KB2619497
[58]: KB2620704
[59]: KB2620712
[60]: KB2621440
[61]: KB2631813
[62]: KB2633952
[63]: KB2639308
[64]: KB2640148
[65]: KB2641653
[66]: KB2641690
[67]: KB2644615
[68]: KB2645640
[69]: KB2647516
[70]: KB2647518
[71]: KB2647753
[72]: KB2653956
[73]: KB2654428
[74]: KB2655992
[75]: KB2656356
[76]: KB2656373
[77]: KB2656411
[78]: KB2658846
[79]: KB2659262
[80]: KB2660075
[81]: KB2660649
[82]: KB2665364
[83]: KB2667402
[84]: KB2676562
[85]: KB2677070
[86]: KB2679255
[87]: KB2685939
[88]: KB2686831
[89]: KB2688338
[90]: KB2690533
[91]: KB2691442
[92]: KB2695962
[93]: KB2698365
[94]: KB2699779
[95]: KB2705219
[96]: KB2709630
[97]: KB2709715
[98]: KB2709981
[99]: KB2712808
[100]: KB2718704
[101]: KB2719857
[102]: KB2719985
[103]: KB2722913
[104]: KB2729094
[105]: KB2731847
[106]: KB2732059
[107]: KB2732487
[108]: KB2732500
[109]: KB2735855
[110]: KB2736233
[111]: KB2741355
[112]: KB2744842
[113]: KB958488
[114]: KB976902
[115]: KB982018
Network Card(s): 5 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[03]: Intel(R) Centrino(R) Advanced-N 6235
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.7.1
IP address(es)
[01]: 192.168.7.110
[02]: fe80::c0fe:ced:d4e6:6b69
[04]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 4
Status: Media disconnected
[05]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 5
Status: Media disconnectedRick
964
0
Posted October 8th, 2012 03:00
qiening,
Starage it works differently on the Aliemware. I'll remember that and ask for an ipconfig /all log on Alienware systems.
Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.
Try these tweaks...
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Click on advanced and look and see if your adapter has Antenna diversity. Some adapters have this and some don't. I'm not sure your adapter has it. Try changing Antenna Diversity from Auto to Aux. (If your adapter has this, can you please leave me know so I can add it to my notes. Thanks)
Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
Rick
115
0
Posted October 8th, 2012 04:00
qiening,
Can you run an ipconfig /all log, it may show something
What virus program and firewall are you using?
Rick
DELL-Kiran K
6 Operator
•
2013 Posts
964
0
Posted October 8th, 2012 01:00
Hi qiening,
I will be glad to assist you, but I would like to get few information:
(1) Do you use the same WI-FI card that came along with the computer?
(2) The Service tag of the Laptop.
I request you to send a private message with your system service tag. Please accept my friend request, click on my username and click ‘Start conversation’ to send the service tag.