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beversoll

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beversoll

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301 Posts

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March 26th, 2008 00:00

cannot communicate with primary DNS Server

My wired router worked fine until March 5th, 2008.  I was unable to connect to the internet and received the following message: cannot communicate with primary DNS Server. I had my pc and xbox 360 connected.  I powere cycled, reset factory settings, and there was no firmware available for download (recommendations from Linksys Tech).  I still get the same message.  Any ideas regarding what could cause this?

 

Dell Inspirion 531

2 GB Memory

Athlon Duo Core Processor

Vista Business SP1

Linksys Etherfast Wired DSL/Cable router.  Model BEFSR41 ver.4.3

  • beversoll

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    Posted March 26th, 2008 01:00

     

     

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\Beau>ipconfig/all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Beau-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
       Physical Address. . . . . . . . . : 00-1A-A0-68-44-B6
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::7de8:5457:63d1:c241%9(Preferred)
       IPv4 Address. . . . . . . . . . . : 12.217.1.37(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.248.0
       Lease Obtained. . . . . . . . . . : Tuesday, March 25, 2008 7:26:09 PM
       Lease Expires . . . . . . . . . . : Friday, March 28, 2008 4:56:01 PM
       Default Gateway . . . . . . . . . : 12.217.0.1
       DHCP Server . . . . . . . . . . . : 12.207.234.13
       DNS Servers . . . . . . . . . . . : 204.127.203.135
                                           216.148.225.135
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 02-00-54-55-4E-01
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2002:cd9:125::cd9:125(Preferred)
       Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
       DNS Servers . . . . . . . . . . . : 204.127.203.135
                                           216.148.225.135
       NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Beau>

     

     

     

     

     

     

     

    Message Edited by beversoll on 04-09-2008 12:04 PM
  • volcano11

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    27973 Posts

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    Posted March 26th, 2008 01:00

    To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

     

    Steve

  • volcano11

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    27973 Posts

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    Posted April 9th, 2008 20:00

    I don't see any problems in your ipconfig output.  Let's try to narrow the problem.  First, go the command prompt window again and type ipoconfig /flushdns.  Then check the internet connection.  If it still doesn't work, we need to troubleshoot further.  Try booting to Safe Mode with Network Support and see if it works.   Report back what you find.

     

    Steve

  • beversoll

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    Posted April 9th, 2008 22:00

    I exchanged the router, had the same problem, fixed it again, had the same problem, fixed it again.  Here is another thread I started.  Not sure what is going on, but I think the 360 and router have difficulty communicating.  The router assigned its IP address to the 360 as the DNS and now it works. 

     

     

    http://www.dellcommunity.com/supportforums/board/message?board.id=netwkint&thread.id=28705