UNSOLVED
Connectivity problem
Help! We have a studio at the bottom of our garden in which we have installed our desktop (running on xp). We have an Ethernet cable which runs from the router down to the desktop. We are unable to access the Internet on the desktop but if we plug our netbook to the cable, we can. We have also moved the desktop back to the house and plugged it into the router and we have no problem. We have spent over an hour and a half on the phone to sky (our broadband provider) changing the settings on the desktop but they couldn't get it to work. Anyone got any ideas? Thanks
Karen,
Ok, that's good. That means your connection to the router is working. So the problem is with your connection settings.
If you open internet explorer and still get no internet conenction, there is a button to click to diagnose any problems. Please try that.
Ok, after clicking the diagnose icon, it tells us to check all jacks and plugs etc, it then tells us to turn off the router for 3 minutes and then try again. We did this all when we first discovered the problem and it made no difference....
Regards
Karen
Karen,
Can you run an ipconfig /all log and post it back here, it may reveal something.
Your setup should look like...
wall > ISP modem/router > wireless router(if any) > wired/wireless
You're not using Mac addres filtering, are you?
What virus program and firewall are you using?
Has this been recent or for about a month? There was a McAfee issue that created problems for all connections. Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet
Rick
Hi Rick
I'm sorry but I'm not sure what you mean by ipconfig/all log? I'm not very computer literate! Again, don't know about the MAC address filtering and we were asked by sky to turn off our virus software whilst we were trying to sort out this problem a couple of months ago. So, therefore, in answer to your final question this problem has been ongoing for two months but our virus software is McAfee.
Sorry to be so vague!
Regards
Karen
Karen,
Start, all programs, accesories, system tools, system restore. Look and see if you have a system restore point before August 18th. If you do, go to the first restore point before August 18th and allow the computer to restore itself(no files and folders will be lost). Please note, a blank screen for 5 minutes can be noticed and nothing to worry about.
If that doesn't work, then Make a system restore point.
Download and run the McAfee Removal Tool
Restart your computer. Can you connect? If yes, then reinstall McAfee.
Rick
Hi Rick
Followed your instructions and the first date before the 18th August was the 20th July. Have done the restore. Excuse my ignorance but can't download the McAfee removal tool as can't access the Internet? I've restarted the pc and it's still not connecting to the Internet....
Regards
Karen
osprey4
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Posted September 23rd, 2012 05:00
Hi Groober,
On the back of the desktop on either side of the ethernet port there are two lights as shown below. With the desktop downstairs in the garden, plug in the cable and tell me what those lights show.