UNSOLVED
Networking Performance Issues
Hi all: I need help -- badly -- oh -- and yes, it's my computer :)
The basic issue is performance -- anything going out on the network is very slow and sometimes does not even work (web site errors out before completely loading; sometimes AOL IM doesn't connect).
Here's some more details:
System Dell Inspiron E1505 with Duo Core Intel Processor (1.73 GHz)
Memory 795 MHz - 1.0 GB of RAM.
Things I've tried already:
- Other programs like My Computer / Control Panel / Microsoft Paint / seem to come up and operate as expected -- performance wise -- that is relatively quickly.
- I've tried more than one browser... both behave badly (IE & Firefox).
- Typically use wireless -- but have also tried LAN -- both behave similarly -- slow.
- Other computers on the network behave normally -- network consists of a cable modem connected to a Dell Wireless Router -- given normal behavior on other computers -- I do not suspect the network itself.
- Tried a couple other experiments -- disabled the wireless radio -- still slow.
- Loaded and ran Windows Defender (finds spyware, etc) -- found one thing -- but eliminating it did not change performance.
- I do have an active / up-to-date Virus scan working on the computer - Trend Micro PC-cinllin
What I'm looking for is some suggestions in how to isolate this issues. Any help would be appreciated!
Regards, - Kirk (HisRocker)
Message Edited by HisRocker on 08-06-2007 07:42 PM
Message Edited by HisRocker on 08-06-2007 10:55 PM
The basic issue is performance -- anything going out on the network is very slow and sometimes does not even work (web site errors out before completely loading; sometimes AOL IM doesn't connect).
Here's some more details:
System Dell Inspiron E1505 with Duo Core Intel Processor (1.73 GHz)
Memory 795 MHz - 1.0 GB of RAM.
Things I've tried already:
- Other programs like My Computer / Control Panel / Microsoft Paint / seem to come up and operate as expected -- performance wise -- that is relatively quickly.
- I've tried more than one browser... both behave badly (IE & Firefox).
- Typically use wireless -- but have also tried LAN -- both behave similarly -- slow.
- Other computers on the network behave normally -- network consists of a cable modem connected to a Dell Wireless Router -- given normal behavior on other computers -- I do not suspect the network itself.
- Tried a couple other experiments -- disabled the wireless radio -- still slow.
- Loaded and ran Windows Defender (finds spyware, etc) -- found one thing -- but eliminating it did not change performance.
- I do have an active / up-to-date Virus scan working on the computer - Trend Micro PC-cinllin
What I'm looking for is some suggestions in how to isolate this issues. Any help would be appreciated!
Regards, - Kirk (HisRocker)
Message Edited by HisRocker on 08-06-2007 07:42 PM
Message Edited by HisRocker on 08-06-2007 10:55 PM
- HAVE SOME PATIENCE!!! this is a user to user forum. Questions are answered by non-paid volunteers who have absolutley no obligation to answer your questions.As a troubleshooting step, boot to Safe Mode with network support. If the problem goes away, then we know that it is a problem with something that runs from startup in normal mode. If the problem persists in Safe Mode, then we can check further.This is not an instant messaging service, so if you don't get a reply immediately, don't worry. I have other obligations and will answer when I have time.Steve
- Steve,
My sincere apologies for my impatience.
*THANKS* so much for responding...
You hit the nail on the head -- I re-IPL'd in safe mode with networking --
and it all works great --
I will patiently await your next suggestion in isolating what is started during boot up in normal boot. That is, how would I isolate -- I've never been very good about determining all the stuff 'under the covers' that gets started.
Here's what is in Programs/Startup:
- MEMonitor.lnk - (Sprint Music Manager - for cell phone)
- OpenOffice.org 2.0
Other things I see in the system tray are:
- Zone Alarm firewall
- Dell Support
- NetWaiting
- Trend Micro PC-cillin - antivirus
- Google Desktop
- Dell Wireless WLAN Card Utility
- Synaptics Pointing Device
- Wireless Network Connection (Windows XP)
- Local Area Connection (Windows XP)
- AOL IM
- Open SQL Server Service Manager
Lots to choose from
** Thanks again for your help,
- Kirk kasper5150
5 Posts
554
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Posted August 9th, 2007 08:00
The big thing you need to look at is which one of those background apps is throttling your inet connection. Let me suggest you disable google desktop 1st of all because it takes up bandwidth when it does its updates. The 2nd thing I would do(for your wireless) would be to make sure that your speed up and down are not throttled by the wireless router. 3rd(for lan) I would look at your cables. Make sure that your cabling is not damaged or near any halogen lights. If you have your cables installed with a punchdown tool, I would look at where the cabling is mounted and if it is near any electrical equipment(YES THIS CAN CAUSE ISSUES WITH CONNECTIVITY). This is one of the first rules of thumb when installing cat cable for networking(home and business)- Most programs that run when the computer starts up can be dealt with in the utility called msconfig. Go to Start > Run and type msconfig then hit the Enter key. Click on the Startup tab. The programs with a check mark next to them are the ones that run from startup. Remove a check mark from one of these entries, then close msconfig and reboot. You will get a message saying that you are running in Selective Startup. Put a check mark in the box to not show the message again. See if the problem went away. Repeat this process, removing a check mark in msconfig, one at a time, until you isolate the culprit.Steve
- Hi all,
I found a great free program call Startup Control Panel -- this enables a user to choose what programs will start.
What I found was something called hhiroykvpqi.exe in the C:\WINDOWS\system32 -- I believe this is malware and may be the root of my issue -- for some reason -- Windows Defender nor Trend Micro PC-cillin detects this program.
Does anyone have recommendations for removing Malware from a system? -- this is on a tight student budget (aka free is preferred*)
I'm leaning towards Geeks to Go -- but very open to the experience of this forum.
Thanks in advance.
HisRocker (Kirk) - Go Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the HijackThis forum where a HijackThis expert can offer advice on how to fix the problem.Steve
- Steve,
Thanks for your suggestions -- I was already headed to HijackThis.
To post the HijackThis Log, I tried going into Safe mode with Networking -- previously this had performed well -- but now it appears that this mode is flakey as well (poor network performance and connection dropping).
I retried today and it worked well (as expected -- and I was able to submit the log!) -- whew.
Thanks,
- Kirk
Message Edited by HisRocker on 08-14-2007 03:44 PM
Message Edited by HisRocker on 08-14-2007 10:04 PM
HisRocker
15 Posts
554
0
Posted August 8th, 2007 14:00
Hmmmm -- was that a tumbleweed that just blew by ? :)
What does a fella have to do to get a problem response around here? Was I too wordy? Problem too tough?
Thanks,
- Kirk