Hi,

I am trying to use a new printer with my laptop, but when I connect it to my USB it says that it cannot recognize the device. I contacted Lexmark, and was told that in my 'device manager' under my 'Universal Serial Bus', I should have a 'USB printing Support', and that I should contact the manufacturer of my computer to check why I don't have it (update the drivers).  Does anyone know how do I get the 'USB printing support' into my device manager, or even better - what may be the reason that I cannot recognize the printer on my laptop?

I searched google, and found similar questions posted in forums. Most of them remained unanswered and were involved with a Lexmark printer. Other places suggested to reset the BIOS. I understand that this is a radical step, so before I do that I hope someone has some suggestions for me.

Laptop is Vostro 1500, Windows XP.

Thanks!