hcna_its

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hcna_its

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June 23rd, 2021 11:00

T430 PSU Problems

T430 with dual PSUs. A few weeks ago, the system indicated PSU2 problem/failure. Contacted by the on-site personnel, and site unseen, I used the system's original order configuration sheet, procured a replacement (OEM) PSU. A team member on-site inserted the new PSU (#2) and get green lights for both. I walked him through (via phone) the process to reset the iDRAC logs and the LCD is no longer amber. Confirmed Power Cap Policy shows an error -- SWC0242 (A required license is missing or expired) and is set to Enabled. I get nothing much for "hits" regarding this message...so I continue with troubleshooting. Can confirm Power Supply Options is configured as "Input power Redundancy". Again, both PSUs light up green. Power on and boot up without a problem. Unplug PSU1 and the system shuts off immediately. Swap PSUs, reset log (PSU2 is not configured correctly) and try again, the system shuts off immediately. After trying many combinations of this arrangement, the input power is good (with or without inline UPS), the power cords are good and all 3 PSUs (2 original and 1 new) are good...as long as they are in slot #1. Double-checked System Setup and confirm "Input Power Redundancy" is selected. Other than Power Cap Policy (the one with this SWC0242 error), all other options are grayed out. Reseated all connections from the PSU board to the motherboard, same result. Again, both PSUs light up solid green on the back-end. With only a PSU in slot #2, the server will not power on. With the server off, and tethered to the UPS, the UPS registers 86W on PSU1 and 4W on PSU2. What would cause a PSU to register such low wattage when attached to slot #2 (vs #1)? Unsure what else to try/attempt before considering a change to the PSU board, motherboard or my career.  :0)