The heatsink for the 2660 should work with the 2690, I say that as I am only seeing two heatsinks listed for the R630, and the other is for 160w processors, which the E5-26XXs are not.
DELL-Chris H
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The error indicates CPU 2, can you swap CPU 1 with CPU 2 whilst retaining the components below and remove all other components and power on the server to check the error.
One processor (CPU) in socket processor 1
One memory module (DIMM) in socket A1
One power supply unit
Left control panel with cable (for power button functionality)
System board
If the error persist, swap back CPU 1 and check the error. If the error does not appear, CPU 2 might be having issues. Insert back all components 1 by 1 to check the issue.
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Is it possible for these to be other things or does it only indicate the CPU? Unfortunately the server is at a datacenter and I am paying by the hour for remote hands. I'd like to be as efficient/time aware with my instructions to them as I can be.
I understand the identification of the cause need to be swift. Most likely would be the CPU or the CPU socket which may lead to mainboard replacement. But the error indicates CPU 2, hence will need to troubleshooting on CPU first. The steps in my previous reply would be the easier to identify the root cause. I'm leaning towards a faulty processor, but that's just an assumption.
Before you send someone, in iDRAC, is both CPUs detected? Is the server's hardware firmware up to date? Is there a repetitive error of CPU 2? Have you tried clearing the logs to monitor the issue (export the logs before clearing)?
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Idrac just shows question marks next to all hardware...I assume because the server is off. There is only the two errors provided originally. They were only logged once each, strangely 11 minutes apart. I haven't gotten any more logging since those two.
Also may I ask, if I change the CPU with a new one, do I have to reconfigure anything or should the system just work as before? I am running dual CPUS (CPU E5-2660 v3), can I upgrade just the broken one to something faster? How about upgrading both of them to some thing faster..perhaps a v4 cpu?
The guide did not list V4 processors, but the server can support V4 processors. I can list some for you with the part numbers, but I would like to advice you to check with us if the processor model that you have in mind is supported just to be sure.
Do you have any information available about the post change configuration. If I swap in new CPUS will everything run as before or do things need to be reconfigured?
For the most part there isn't much you would need to do. Now the suggestions I would make is to update the R630s BIOS, iDrac, Perc, etc before upgrading the CPU's, as this ensures it has the latest fixes and support for all the supported processors. Also, one thing you would need to do after the upgrade is if you are using OpenManage Enterprise or iDRAC, after upgrading the CPUs you would want to refresh the inventory to reflect the new CPUs.
Let me know if this helps.
DELL-Chris H
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DELL-Chris H
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Posted October 3rd, 2025 19:08
The heatsink for the 2660 should work with the 2690, I say that as I am only seeing two heatsinks listed for the R630, and the other is for 160w processors, which the E5-26XXs are not.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!