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ThePieMonster
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17 Posts
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4843
November 3rd, 2020 12:00
Testing Email Alerts on iDrac 8
I am trying to test email alerts on iDrac 8. Currently I have every checkbox checked for "Email" and "Remote System Log" in the Alert Configuration window (see below).
Afterwards I entered in a few different codes from the below reference manual in the Test Event section.
Event and Error Message Reference Guide for 13th Generation Dell PowerEdge ServersVersion 1.2
I am not receiving any email alerts. I don't know if there is a issue with the port, the config, the authentication, etc. I don't see any error logging or error messages so its difficult to troubleshoot. Can anyone offer any advice on how to troubleshoot this?
2466
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Posted November 4th, 2020 07:00
Hello @ThePieMonster,
Welcome to the Community!
Ok, let's try to go step by step with all the configuration. This article contains all the information about the configuration: Dell iDRAC - Configuring Email notifications for System Alerts on iDRAC7/8 and iDRAC9?
Please, can you check and let me know if you get stuck in any step?Regards.
2463
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Posted November 4th, 2020 11:00
DNS Setup
Alert Setup
View above images
Email Setup
I have tried all 3 SNMP ports also.
2449
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Posted November 5th, 2020 08:00
Well, I can see a problem here. Gmail its not a supported option. An internal smtp server is required, however someone may have figured how to make it work. Let me look for it...
I found this old topic in the Community. I hope it helps you:
2444
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Posted November 5th, 2020 18:00
Switched to a internal SMTP server using a internal send from and internal send to email address's.
Getting a "sending the test mail failed" error message when trying to test send a mail. Any logs for troubleshooting this?
2438
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Posted November 6th, 2020 00:00
Hello,
can you check in the mail server logs if there are some errors? If nothing logged on the mail server they are not communicating.
Also in the iDRAC web interface, under network setting, can you please put a name on Static DNS domain name?
Thanks
Marco
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted November 6th, 2020 09:00
So by checking the "mail server logs" you mean the internal mail server logs. iDrac itself has no logging or tests to see if it can communicate successfully on its own?
2435
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Posted November 6th, 2020 10:00
You can check also in the idrac log, but it is just to know if it can reach mail server or not.
Thanks
Marco
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!2434
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Posted November 6th, 2020 11:00
I believe this is the correct place to be checking, however I see no mail logs in here. I ran through the "send mail" test a few times to make sure something would be generated but don't see anything.
2433
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Posted November 6th, 2020 12:00
I just tested this, sending a test mail does not create an iDRAC log entry.
ThePieMonster
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Posted November 21st, 2020 10:00
There really needs to be a way to generate / test log messages.
Please submit this as feedback / future improvements to the proper Dell Engineering team.