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malfu

updated

6 years ago

M

malfu

2 Posts

1

1849

August 10th, 2020 01:00

Precision 5530, TB16 dock, does not charge

Hi,

I have a charging problem with my Precision 5530/TB16 combo. When the laptop is turned off it's being charged, but when I turn it on its 'plugged in' but not charging. I bought a new AC adapter (130W), and now when I turn the computer on, I get the warning seen in the pictures linked below. In BIOS battery information it states that AC adapter is 60W.

I found this:
https://www.dell.com/community/XPS/XPS-15-9570-TB16-USB-Type-C-no-longer-charging/td-p/7317594
thread which was about a similar problem, so could I also have damaged motherboard that's causing the issue?

Dock and laptop are working fine apart the charging problem.

Pictures: 
https://drive.google.com/drive/folders/1KYGK5cRbycM5FWdZB1rj8t1S4OEF61WK?usp=sharing